The hotel was great, but we booked this in the parking lot of the Red Roof Inn that we refused to stay in, an although I was charged, it did not go through to them. I tried several times to speak to a customer service rep at Hotel.com and only got a recording. The lady continued to work to get us a room at 9:30 at night and succeeded.
Brenda
Brenda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Acomodação próxima ao arco!
Joanna
Joanna (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 30 日
Jacqueline
Jacqueline (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Baseball Game
We were in town for a baseball game. While we were there we took in seeing the arch, ballpark village, and the anheuser Busch tour. This hotel was within walking distance to everything with the exception of the anheuser busch tour which was only about a 10 min drive. This hotel was close to most everything downtown. We had a corner room which was very spacious and clean. The staff was also wonderful and would recommend staying in this hotel if you are looking to stay downtown.
David
David (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 27 日
I really liked this hotel, the building was an ex bank so it was pretty cool. Excellent location and good breakfast
Timothy
Timothy (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 25 日
Overall, we had a great experience. The positives about this hotel included very friendly and helpful front desk staff and valet staff. The hotel is a VERY short walk to the Gateway Arch and Busch Stadium. Parking is also next to the hotel if you wanted to self park. They also have very nice bath and body products (Evelyn & Crabtree). Here are some things we experienced that dropped the rating from 5 to 4 stars. Our room was not ready at the advertised check in time. We had to wait in the lobby while they put a rush on our room. The other concern for us was the temperature in the common areas. The lobby and hallways leading to the guest rooms were very warm and stuffy. Considering it was an extremely hot day, you would think walking into the building would provide some relief but it just felt like the AC was not sufficiently cooling the lobby and hallways. Our bedroom was cooler though so that was fine overall.
Thanh
Thanh (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 24 日
towels
I do not understand how people stay in any hotel room and only have cleaning service every 4 days. How are we supposed to get more coffee? Most importantly, what do people do with their bath towels without any place to hand them. Do you want the guests to drape them over furniture in the living area? Are we supposed to throw them on the floor and use them again? They makes no sense to me.
Lee
Lee (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 22 日
Downgraded our room when we checked in without any notification. Had to take a smaller room and it was too late to go somewhere else. The AC didn’t work in the elevator, hall way, and our room. The shower wouldn’t work very well and drain was didn’t drain. Had to shower in standing water. Bar service was extremely slow. Took 30 plus minutes every time trying to get a drink and it was not very crowded.
David
David (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 22 日
Overall worth it with some complications
Samantha
Samantha (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 14 日
Mitchell
Mitchell (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 11 日
Overall, we had a good 2 night stay. The room was spacious and ouor view of the arch was amazing.
We did have issues getting the room to cool down, it took hours for the AC to do its job but eventually we were comfortable. A little extra attention to cleanliness could be utilized as there was someone else's hair in the shower and on the floor outside of it, as well as a stain of some sort on the floor under the bathroom vanity. Only other complaint was the food - we ordered pretzel sticks on the second night as a late night snack and they were dry and flavorless and not at all worth the money paid.
But yes, overall, we would probably stay again if ever back in St Louis. And I would recommend to others traveling to the area.
Kara
Kara (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 10 日
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 7 日
Excellent and very friendly front desk and valet folks
Joseph
Joseph (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 6 日
The electricity went off during the night which caused my daughter’s CPAP machine to stop working which caused an alarm to go off and wake us up.
Deanna D
Deanna D (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 6 日
Nice hotel except get your ice machines fixed
The hotel is very nice. The staff at the front desk was accommodating and listened and understood well. I personally would not stay here again because housekeeping was knocking on our door at 8:30 AM which I believe is too early to disturb your guests. Yes I should have had the sign up but that is still too early. Also no working ice machine, she told me eighth floor but I could not access the eighth floor with my room card and I gave up.
April
April (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 2 日
Nice hotel
Overall, our stay was great and room/bed was very comfortable and clean. An unexpected power outage the first night was unfortunate. Also, the quality of room service FOOD was mediocre and overpriced for what you get.
Paul F
Paul F (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 31 日
Good , 5stars
Victoria
Victoria (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 29 日
It was good but bad
The accommodation were great, location to restaurants and attractions were outstanding. I felt extremely safe. I was very disappointed with the service on Friday night at the bar and Saturday and Sunday morning in the breakfast area. It took over 30 minutes to get my full order and the other portion came out 20 minutes later after I asked. Getting a cup of coffee was just as bad both days. I ended up eating at the Hyatt for breakfast on Sunday.