We stayed two nights here because my husband was participating in the marathon and our usual hotel was fully booked.
I reserved a room w/ a king bed and city view. The “city view” was slightly disappointing as it was more of the rooftop A/C area with a small square liking out onto Embarcadero. But it was fine, we weren’t there for city views so I didn’t let that bother me. Within being in our room for a couple hours, the sliding barn-door to our bathroom malfunctioned and when I informed the front desk, they said it would be a couple hours to fix but they would move us to another room in the meantime.
I accepted because I didn’t want our family of 3 to have to deal with using the bathroom with no privacy!! However, upon seeing the room we were moved to, it really felt like a downgrade to me IMO. While the layout of the room was more or less identical, the room was definitely smaller and the view was even worse. I requested that we be moved back to our original room once the door was fixed and they said they would honor that.
Anyway, the reason I am bringing all of that up is because under any other circumstances, something like that would've likely spoiled the entire stay and left a bad taste in our mouths about the experience.
The staff here go above and beyond and went above and beyond to ensure that we really couldn’t complain about anything. The service was always top tier from every single employee. They went above and beyond every time.