Try to make reservations for the restaurant when first day I came. And find all the restaurants in hotel are not available except the buffet. and for the rest 4 days of my stay, i can only ate buffet, which is so bad.
They also make a mistake on the room.i came with my friend, we booked a 2 beds room, but there is only 1 king size bed room left. Was Told that was the last room they have. So we have to sleep on one bed.
Jingjing
Jingjing (3 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 3 月 8 日
Yiran
Yiran (6 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023 年 12 月 22 日
zi xu
zi xu (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2023 年 8 月 4 日
服务超级棒,出现方便,Bus可以到很多地方。只是海边应该增加遮阳伞。
Youyou
Youyou (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 9 月 16 日
Andres
Andres (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 14 日
ideal para férias sem preocupações
incrivel. Piscinas espetaculares. Comida razoavel. Bebidas de boa qualidade
Paulino
Paulino (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 4 日
Reynaldo
Reynaldo (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Reynaldo
Reynaldo (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 12 日
Shermona
Shermona (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 11 日
Buena
Todo bien solo no muy comodo y no puedes hacer reservas para el dia que llegas ni hablando por telefono ni nada para los restaurants solo puedes comer en el de bufett
VICTOR RAFAEL
VICTOR RAFAEL (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 8 日
LUIS
LUIS (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 23 日
July 2025 Stay
Staff great as was cleanliness. Getting a dinner reservation is very difficult leaving guests with option only for buffet. The food was better than I expected after reading reviews prior to arrival. Know you will have access to pools and food at 2 other Solaris properties. The new sports bar was fun to visit one evening.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 10 日
Disappointed with GR Solaris
I was very disappointed in the room accommodations. I booked a lagoon view however, the view was of the street and they had construction. They eventually upgraded me to an ocean view, which was much better. The other problem was their restaurants, we were not able to get reservations at any of the restaurants without being put on the waiting list. They have three restaurants at the location, however, two of the restaurants Was closed most of the time. we were only able to dine at one restaurant after being put on a waiting list. Most of the time it was empty, however we were told they had no availability by the front desk. I truly believe they had a staffing problem in all three restaurants and we’re not able to accommodate guests.Very disappointing.
J
J (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
GR Solaris Cancun – Wonderful Stay!
Our stay at GR Solaris Cancun was wonderful! The staff were very friendly and helpful, especially Nina, who went out of her way to help us check in early since we had our 2-year-old baby with us.
One thing to keep in mind is that the hotel’s airport pickup is quite expensive — we paid USD 16 per adult for the ride from the airport to the hotel. When we returned to the airport after 5 days, we booked an Uber instead for only USD 10, which was much cheaper and very safe.
We also used Uber to visit local markets and malls in Cancun — it was convenient and safe every time.
The food at the hotel was good with lots of variety. I am a pure vegetarian from India, so I didn’t get Indian food there, but I still found enough vegetarian options to enjoy. As a vegetarian, you do have to adjust a little bit, but overall, it was a great experience.
真實旅客
3 晚行程
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Every thing is good
Lazara
Lazara (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 7 月 1 日
the hotel is average thr g
Alexis
Alexis (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 1 日
I always enjoy the property and have a great time
Deniece
Deniece (5 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 1 日
Ever thing was so nice and enjoyed are getaway
Ana Laura
Ana Laura (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 7 月 1 日
The customer service was terrible, a lot of them treat you like you there for free. Also the food was terrible. Everything was a problem.
Jamely
Jamely (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 1 日
Great stay for the family. Super friendly staff, delicious food and great entertainment shows every night.
Maickel
Maickel (9 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 1 日
Amazing staff 👏 they are really nice the hotel is very comfortable amazing beach view 😀 so clean 👌 what I don't like elevator s they have three only two works and the access to the buffet is really complicated.
Alexei Abreu
Alexei Abreu (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 7 月 1 日
We enjoyed the people. So so wonderful. We enjoyed the drinks and food. The adult swimming area was very nice.
What was not so nice was the elevator taking so long, the room was warm, and there was a smell in some of the areas of the hotel.