Super family friendly, excellent staff, lovely food. Amazing pools and lovely grounds, our daughter loved the play ground with zip wire
Natalie
Natalie (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月1日
Lovely stay in the New Forest
Bryn
Bryn (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月21日
Love it here. Staff are amazing. So much to do in the New Forest. The bike hire is a must. Will be back again next year!
Harmeet
Harmeet (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月5日
Jo
Jo (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月28日
We had an excellent stay. Upon arrival we were given a room upgrade so our old dog would feel more comfortable and have less stairs. A real treat - we stayed in the Silke room which had a luxurious large room and bathroom with its own terrace. The spa facilities were excellent. The staff very friendly and attentive but also knew when to give you space for a very relaxing feel. Just what we needed. Will definitely be back! Highly recommend!
Katie
Katie (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月30日
Excellent hotel for families. Lovely grounds with deer and ponies. Indoor/outdoor heated pools and jacuzzis.
Great staff and facilities for children! Recommend highly!
Vishal
Vishal (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2023年12月8日
The staff were perfect; so lovely and friendly. The food and drinks were incredible. But...the building is tired. The decor needs a revamp and the fixtures and fittings are in need of modernising. It's a real shame, because the staff are doing so much right, but the building itself needs a lot of investment.
John
John (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2023年12月6日
Excellent staff attirude A bit scruffy in the approach to the front of the hotel
Paul
Paul (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年11月2日
Really enjoyed our stay room relaxing, great amenities. Spa fantastic.
Staff friendly, welcoming and attentive.
Breakfast great choice.
Would recommend to others.
Emma
Emma (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2023年10月28日
Good for small kids but needs work
This hotel is in an amazing location and has great grounds and facilities, but is let down by a couple of factors:
- It’s a family hotel which has as a main selling point free childcare. This childcare wasn’t available when we checked in. It seems this is pretty regular. The childcare facility doesn’t have enough staff to cope with demand. As we went there as a family and wanted some time, this was key. We were eventually given some childcare, not at the time we wanted though, because of a cancellation. If you are going for the childcare BOOK IT AT THE SAME TIME AS THE ROOM. Same goes for the spa. Not enough staff, so no availability at all.
- The hotel itself is tired. It needs a revamp. Loose fixtures and fittings, tired decor. An overhaul is needed if it wants to call itself a luxury hotel.
However, I would recommend for families with small children as the whole thing is set up for them. Just book everything in advance.
robert
robert (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年10月12日
David
David (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年9月30日
Sophie
Sophie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年9月17日
Susan
Susan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年9月4日
Robert
Robert (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2023年8月23日
As it was the only room left on the day of our trip we booked the smallest room the hotel had to offer.
The room was indeed small but made even smaller with a large air con unit in it. The room did need air con but a smaller version would have been better.
We found our bed uncomfortable and so springy that if one of us moved so did the other.
The kettle in the room was a little temperamental as it didn’t always boil. Our room also lacked white sugar and I’m sure if we had asked the staff would have got us some but we didn’t realise until we got back from our night out.
Not sure if the tv should have had a remote but ours didn’t.
The hotel it’s self was lovely and the facilities excellent, ruined only by ignorant guest reserving sun beds by the pool and being nowhere in sight.
Breakfast was excellent and all the staff were friendly and helpful.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2023年7月28日
Outside/inside pools were good.
Hotel carpet needed hoovering although room was clean and bed was comfortable.
Breakfast was good but service a bit slow and tables were left cluttered and messy for a long time after diners had left.
The main problem was that the hot/cold indicators were missing/had fallen off of the shower which meant that I scalded my hand testing which was which - the water was VERY hot and if it had been a child or elderly person it would have been very dangerous. It was reported to reception who said they would ask a maintenance person to gave a look.
Donna
Donna (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年7月1日
Very enjoyable trip.
The hotel was really lovely. Great breakfast, really enjoyable spa overlooking a horse paddock. And quiet. Room was a little warm but overall great value for what you pay! Highly recommended
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2023年6月30日
A very pleasant stay in the forest
Roger
Roger (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年6月28日
Kathy
Kathy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年5月12日
We had a really nice stay .
paulina
paulina (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2023年4月27日
Helen
Helen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年4月1日
Great stay, lovely room
& breakfast staff were friendly and helpful.
Only downside was evening food in restaurant (expensive and not the best)
Cher
Cher (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2023年2月27日
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年2月12日
Lovely New Forest view from the bedroom window. Very dog friendly. The young ish staff were a credit to the hotel. Friendly, attentive and nothing was too much trouble.