One night business trip room ok. Toilet flush not working correctly, bath panel old and worn along top, sink plug did not fit. Cleaner in the morning tapped very lightly on the door before I could even get to the door he had opened it using his pass key card and was coming in. Then said did not think anyone was in here. Not good told staff on reception waiting for a response.
robert
robert (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 27 日
Stopped away for work
All the staff were very helpful and friendly
Facilities are amazing
Food was incredible
The only downside was that the bed was comfortable because it wasn’t a true double bed but two singles pushed together and the shower fell off its holder if you turned the pressure up too high. This could just be the room I had and others may be much better.
Would stay here again
James
James (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 4 日
stephen
stephen (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 1 日
Customer service from front desk was faultless , very friendly and helpful, room was very dated , definitely needs an upgrade and repairs done
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 7 日
Pippa
Pippa (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 6 日
Unreal service
Amazing service from Edan & Natalie in the restaurant & Bar .
Very beautiful grounds and a lovely cosy feel inside
Zoe & Steve went out of their way to make our stay memorable
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 1 日
SUKHBINDER
SUKHBINDER (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 6 日
an oasis
A time of relaxation in a busy schedule. Champneys fitted the bill perfectly.
Jackie
Jackie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 23 日
Christopher
Christopher (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 11 月 23 日
Andy
Andy (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 11 月 22 日
Amber
Amber (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 22 日
Posh
Very posh and upmarket. Room I stayed in was a bit dated but the hotel as a whole was very well maintained.
Only downside was I felt out of place as it was too upmarket.
Craig
Craig (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 19 日
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024 年 11 月 13 日
Over priced weekend away.
I was really disappointed by our visit. It was £900 for 2 nights in a double room, and we were told that didn’t include the spa, which would cost an extra £70 each for access during the day. I think it’s just way too expensive for what it offers.
The food was pretty mediocre. To add insult to injury, I got food poisoning. No idea if that was from this hotel or not, but it didn’t exactly help.
Jo
Jo (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 5 日
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 2 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024 年 10 月 24 日
Aida
Aida (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 10 月 22 日
More care needed in actual bedrooms!
I stay in hotels 4 nights a week, as long as the hotel is clean and has a decent bed I am usually happy. But the price of the hotel in regards to quality was extremely lacking. I stayed in room 149, and there were lots of simple small things wrong with the room which accumulated.
1: The extract fan in the toilet was extremely dirty (never been cleaned) and didn’t extract anything!
2:The bath panel was falling apart.
3:There was mould all around the bath area - especially the taps.
4:bath had a badly repaired chip
5:wall tiles in bath had not been cleaned (had red dye in the grout)
6:mirror had damage and looked bad
7:wall next to mirror had not been cleaned - dirty marks
8: damage to bathroom door
9: curtain was not fastened to pile and had been previously damaged
Now the good parts - staff were all excellent!
Found it quite expensive for 1 night and reminded me of a BUPA Hospital - all shiny and nice on the outside (lovely grounds and reception areas and area around spa) but behind the scenes (bedrooms) require a lot of attention to bring it up to even premier inn standards
Nick
Nick (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 10 月 17 日
Not blown away
Overall it was ok, the jacuzzi was broken which should have been mentioned during the booking process, it was quite overbooked/crowded and we waited quite a long time for our dinner. The pools definitely could be warmer and certain parts of the spa need some attention/updating. Also the lack of reception answering our calls before we arrived was not great
Tamara
Tamara (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 10 月 17 日
John
John (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 10 月 9 日
What a disappointing stay.
My room was dirty, the television didn’t work, no hot water and not even a hair dryer. When I requested a hair dryer I was told I could use one in the workout change room- and upon checkout when I let the manager know about the stay he said “okay”.
We had dinner in the dining room- the food was uninspired- many staff members but lackluster service. Breakfast was a good buffet - and the staff tried to put on a smile but it doesn’t seem like anyone much liked working there.
I read the terrible reviews but booked anyway on my drive through for work. The grounds are absolutely beautiful and it’s a shame this place has not been able to live up to its stellar reputation from days gone by.
Avery
Avery (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 10 月 6 日
Rundown and in need of upgrade. Broken cracked sink, rotten side to bath. Corking degrading.