If you're an international traveller who appreciates service in English, fast and friendly staff, and extra clean rooms – choose another hotel.
I did my usual inspection for bed bugs and general cleanliness under the mattress. This was the first time I found it so dirty that I actually had to Google if what I saw could be bed bugs. I showed the pictures at the reception, but they didn’t take it seriously. They sent up a guy who only spoke German. Through Google Translate, he told me that it was completely normal and nothing to worry about.
That said, the location and the spa are great.
I interacted with the reception four times, and the minimum waiting time was always at least five minutes. You need to enjoy waiting if you choose this hotel.