The front desk clerk was rude at check in. There was no coffee made at check in. When I came back down an hour later coffee was still not ready.
The coffee creamer was empty in the lobby. There were flies everywhere at the coffee station.
The room was clean enough.
I would pick a different hotel if I were to go back to this area.
Amy
Amy (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 20 日
Elizabeth
Elizabeth (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 18 日
Mark
Mark (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 5 日
Andrew
Andrew (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Kevin
Kevin (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 30 日
Right off 65 lots of restaurants nearby
Becky
Becky (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 26 日
Really loved the comfortable bed and great tv. Room was spacious and chairs comfortable too. The carpet could have used some spot cleaning. We had some trouble figuring out the ac which was actually controlled by a thermostat and a lovely, pleasant young woman came and demonstrated how easy it actually was. Plan to stay at this Hilton again.
Lorna
Lorna (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 23 日
The room itself was fine. There were some missteps like, for example, there was no clock in the room. I thought that was odd. We ran out of tissues which were not replaced during cleaning (although the empty box was removed). There was a piece of a bar of soap in the shower drain that I forgot to clear. After the room was serviced, it was still there. The toilet paper holder had come out of the wall, we mentioned it to the front desk attendant who assured us we would not have to pay for it ( he knew it was broken but wasn’t concerned about getting it fixed.) The window blinds were broken and could not be raised at all. The attention to detail and customer service was lacking.
Karen
Karen (2 晚浪漫旅程)
Travelocity 真實旅客評價
10/10 完美
2025 年 3 月 18 日
Colleen
Colleen (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 2 月 25 日
Average at best.
Elec shade did not work, TV did not work & maintenance had to be called. Tissues ran out housekeeping removed the empty box but did not replace our group had two other rooms and same thing happened to them. Why pay more for a Hilton when the basics are not provided.
Karen
Karen (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 16 日
Upon check-in I was given a handicap room which is different from a regular room. The person at the front desk said that was all they had left. The electronic curtain did not work so I couldn't put the curtain up to let some light into the room. The bed sheets and of the towels had hair in them. When I returned to my room after attending the event I was in town for. (after 11 pm) There was very loud music playing somewhere. The front desk attendant said it was coming from the club across the street but it sounds like it's coming from a from a room here in the hotel. It is now after 1 am and the music is still playing. This is totally ridiculous!
Anthony
Anthony (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 12 日
Wonderful hotel.
Wonderful hotel. I stay here 2-3 times a year. This time I had my two dogs. My 2 complaints are : the doggie bag trash outside needs emptying- overflowing. And they put us next to another room with dog. My dog barked every time he heard the other dog so they just egged each other on. Maybe spread them out?
Leah
Leah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 1 日
Jerry
Jerry (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 29 日
Reliable spot.
Stay here a lot to be near Samford. Appreciate I can bring my dogs.
Leah
Leah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 27 日
Kim
Kim (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 20 日
Clean room and good customer service
Great customer service, clean rooms.
Mattress not very comfortable.
Bathroom was one of the smallest I’ve seen in a hotel lately.
Breakfast was not included and is $14 per person.
Joel
Joel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 19 日
Gina
Gina (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 29 日
Overnight stay
Spent the night while driving through the area.
Tad
Tad (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 12 日
Staff was very friendly
Allan
Allan (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 9 日
Nice shopping and food in area. Felt safe. Shower stopper was on the tub not in it and pretty dirty.
Iman
Iman (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 6 日
Embrel lee
Embrel lee (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 24 日
The property decor was well done, the rooms are large, the staff is friendly, it smelled amazing, love the design of the lobby, and it was very accessible to our various destinations. The only thing was that our room was not cleaned the next day- we did not receive housekeeping services.