The management of this hotel is appalling. Before I checked in, I filled out the 6 PM room service according to the form given by the front desk, but they were not only 30 minutes late but the fruit was still rotten. And their dinner delivery system is not cheap and not worth it. The service charge adds up to $20 but they just deliver the food to the door and walk away. They also charge vacation fees! There was a problem with the bath's massage system and we had to turn off the bath to prevent it from suddenly opening in the middle of the night. The infuriating service ended with a free plate of fruit($15) and a few apologies. This store is not worth the price and is not recommended at all!
Danxiang
Danxiang (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2021 年 11 月 2 日
Zi Xiang
Zi Xiang (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2020 年 2 月 7 日
WEI-LIANG
WEI-LIANG (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2019 年 11 月 29 日
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2025 年 9 月 7 日
Mary
Mary (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 4 日
Darnie
Darnie (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Excellent hotel near Oxbow
Great location near the oxbow market. Very comfortable room. Nice river view.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 21 日
Stay here if you enjoy getting nickel-and-dimed
I believe that a hotel should tell you about the price *before* you buy from them, not *after*. Well, the owner of this hotel doesn't agree. They added a $40 "destination fee" to my one-night stay as I was checking out. That was the first time they mentioned this fee to me. Who knows what this secret fee will be when *you* stay here?
If they are hiding their price, what else are they hiding? I'm never staying here again.
Martin
Martin (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
Jared
Jared (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 10 日
Dana
Dana (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
william
william (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 17 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 17 日
Ladies golf group getaway
Awesome location along the River & walking distance to downtown Napa! Very close walk to the Oxbow Market! Only disappointment was no pool or jacuzzi. Probably would not stay at this property for that reason alone.
Deborah
Deborah (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 16 日
Filiberto
Filiberto (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 19 日
Sahamara
Sahamara (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
Great hotel close walk to dinner and the wine train!
Joe
Joe (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 11 日
Amazing venue with great customer service, thank you!
Esmeralda
Esmeralda (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 11 日
ABRIL
ABRIL (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 9 日
Property is in a good location adjacent to the Westin. It is pretty clean and has nice river views but that’s about it. Do not expect anything fancy here or decent service. There were no valet/bell hops whatsoever. The breakfast service in the main lobby is horrible. You will have to wait in line forever to order even a coffee as they only have 1 person taking orders and 1 person running food. I brought this up with the front desk and they didn’t care. Will not travel here again because of lack of amenities and lack of customer service.
nectarios
nectarios (3 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 8 日
Great position for visiting downtown Napa. Warm and friendly staff +++
Alice
Alice (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Extremely amazing hotel and staff!! Very hospitality driven.