Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

4.5 star property
Gros Islet beachfront property with 12 restaurants and spa

Choose dates to view prices

Escape to Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only, a luxury haven in Cap Estate with breathtaking ocean views and 9 holes of golf nearby. Unwind at Red Lane Spa with aromatherapy, body scrubs, or facials and then indulge in delicious meals at the 12 on-site restaurants.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Pool
  • Free breakfast
  • Bar
  • Gym
  • Spa

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 12 restaurants and 8 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Nightclub
  • Free airport shuttle
  • 2 outdoor tennis courts
  • 24-hour health club
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker

Why we love this property

Beach escape heaven
This all-inclusive beachfront paradise sits on white sands with loungers and umbrellas. Ocean views, snorkeling, and sailing create the ultimate beach getaway.
Luxury beach-front retreat
Surrounded by gardens, this luxury beach-front property boasts elegant furnishings. Guests dine with ocean or garden views at three on-site restaurants.
Food and drink paradise
This hotel features 12 restaurants, 8 bars, and a cafe. Italian cuisine offers garden views. Poolside dining enchants. Free buffet breakfast begins each day.

Room options

Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Private pool
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
  • 550 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 550 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 420 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 420 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room)

7.4 out of 10
Good
(3 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 550 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Club Room, 1 Bedroom, Garden View (Caribbean Beachview Club L. Walkout)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 330 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

Caribbean Honeymoon Beachview Club Level

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 420 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

Club Room, 1 Bedroom, Partial Ocean View (Caribbean Honeymoon Club Level)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 330 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 330 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 320 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 Bedroom, Garden View (Lover's Lagoon Honeymoon Premium)

8.0 out of 10
Very good
(8 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 Bedroom, Garden View (Caribbean Walkout Deluxe)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 330 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Pigeon Island Causeway, (PO Box GI 2247), Gros Islet

What's nearby

  • Pigeon Island National Landmark - 7 min walk - 0.6 km
  • Reduit Beach - 5 min drive - 3.0 km
  • Sandals Golf and Country Club - 5 min drive - 3.3 km
  • Smugglers Cove - 5 min drive - 2.7 km
  • Anse Chastanet Beach - 52 min drive - 48.0 km

Getting around

  • George F. L. Charles Airport (SLU) - 34 min drive
  • Hewanorra Intl. Airport (UVF) - 104 min drive
  • Free airport shuttle

Restaurants

  • ‪Lobby Bar - ‬4 min drive
  • ‪Score Bar - ‬4 min drive
  • ‪Gros Islet Street Party - ‬3 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬7 min drive
  • ‪Grazie Italian Tratorria - ‬4 min drive

About this property

Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

At Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus you'll have access to onsite scuba diving, snorkeling, and windsurfing. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. Bayside Restaurant, one of 12 restaurants, offers pool views and serves breakfast, lunch, and dinner. Other highlights at this luxurious property include 8 bars/lounges, a nightclub, and a free airport shuttle. Fellow travelers say great things about the helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving excursions
Snorkeling
Water skiing
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball
Access to 9-hole golf course
Golf green fees
Transportation to golf course

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

At a glance

DONE

Hotel size

    • 311 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property caters to couples, including same-sex couples.
    • This hotel is exclusively for adult couples.
    • Guests who book a room category with butler service included must contact this hotel in advance to provide their preferences.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Free airport shuttle (available 24 hours)
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–11:00 AM
  • 12 restaurants
  • 8 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service
  • Snack bar/deli

What to do

  • Golf privileges
  • On the beach
  • Tennis
  • Fitness classes
  • Volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Windsurfing
  • Shopping
  • Pool table
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Boat tours nearby
  • Windsurfing nearby
  • Ziplining nearby

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Piano
  • 24-hour health club
  • Adjacent to a golf course
  • 5 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Red Lane Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Bayside Restaurant - This poolside restaurant serves breakfast, lunch, and dinner.
Toscaninis - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Josephines Creperie - Overlooking the ocean and pool, this restaurant serves lunch only. Open daily.
Olde London Pub - This restaurant specializes in British cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Mariners - Overlooking the ocean, this restaurant serves lunch only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Sandals Grande St. Lucian ALL INCLUSIVE Couples Only
Sandals Grande St. Lucian All Inclusive Couples Cap Estate
Sandals Grande St. Lucian All Inclusive Couples
Sandals Grande St. Lucian All Inclusive
Sandals Grande St. Lucian Spa Beach Resort All Inclusive

Frequently asked questions

Does Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only offer free cancellation for a full refund?

Yes, Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?

Yes, there are 5 outdoor pools.

Are pets allowed at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?

Sorry, pets aren't allowed.

Is parking offered on site at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?

Yes, there's free self parking.

Is airport shuttle service offered by Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.

What is there to do at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only and nearby?

Have fun with onsite activities like kayaking, sailing, and water skiing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only also has 8 bars, a nightclub, and a 24-hour health club, as well as a sauna, an arcade, and a picnic area.

Are there restaurants at or near Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?

Yes, there are 12 onsite restaurants, featuring Italian cuisine, garden views, and poolside dining.

Does Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only like?

Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only is located on the waterfront in Cap Estate, a short 7-minute walk from Pigeon Island National Landmark and 15 minutes' walk from Fort Rodney.

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Reviews

Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only Reviews

8.6

Excellent

9.2

Cleanliness

8.2

Location

8.8

Staff & service

8.4

Eco-friendliness

8.8

Property conditions & facilities

Popular mentions

Service staff
Food
Beach
Room
Drinks
Restaurant
Honeymoon
Location
Excursions
Airport

Reviews

10/10 Exceptional

I enjoyed all the restaurants, the staff and the location.
Ginger, 7-night trip

10/10 Exceptional

The staff was the best I’ve ever experienced at an all inclusive. Not only great service but truly engaged with you.
Kelly Christina, 7-night trip

10/10 Exceptional

Great view and so friendly
Annette, 5-night trip

10/10 Exceptional

The property was beautiful! Everyone who worked there was super nice. The food was spectacular! Unfortunately, we did get harassed a little bit on the beach from the locals. The drive from the airport to the resort was rough! Very curvy. Besides that, we had a great trip!
Stephen, 5-night trip

10/10 Exceptional

Everyone working their were very friendly and will to go above and beyond in fulfilling your needs. The food in all the restaurants were above expectations. We will be going back.
Keith m, 6-night trip

10/10 Exceptional

This resort is amazing! The staff are fabulous (Maryann from the gift shop and Glenda from the Sandals Travel Booking were 2 of our favorites). They go above and beyond, they make conversation with you as if you’re family. The resort is clean, the food is pretty good, the views are astounding. We will definitely be going back!
Jessica, 5-night trip

8/10 Very good

Good beach, Excellent dining options 24 hr gym Some areas if hotel could be better maintained such as the pool areas
Ismail, 3-night trip

8/10 Very good

The best thing about the property was the staff, especially the staff at the workout facility and pool -Nyah was terrific and her high energy helped make the work outs fun. The cleaning staff was also great - especially Kishamka. The fact that there were so many dining options as great, although we would have liked more local foods on the menus.
THERESE, 7-night trip

10/10 Exceptional

Kelvin with the entertainment staff was awesome the guy was so much fun and lead my wife and I to many fun events and treated us like his best friend can’t say enough about this place and its staff absolutely amazing
Jacob, 5-night trip

10/10 Exceptional

All the staff is incredible!!
Grace E, 3-night trip

10/10 Exceptional

Lovely property, wonderful views of the park.
Jason, 7-night trip

10/10 Exceptional

My husband and I thoroughly enjoyed our time at sandals grande where we celebrated our 35th wedding anniversary. The staff and property provided a pampered experience.
Debbi, 6-night trip

10/10 Exceptional

The service was impeccable. Very clean and everyone was so helpful.
Eileen, 6-night trip

8/10 Very good

Terrible room view. Not as fancy as other resorts I’ve stayed out. Reservation dinners were average. Long wait at one reservation restaurant due to overbooking. I like the casual atmosphere of this resort though. Superbowl party was above and beyond
Kelly, 5-night trip

10/10 Exceptional

The friendliness of the staff and you can practically do anything you want alcohol unlimited
Jowkarran, 3-night trip

10/10 Exceptional

Very nice location/excellent service

The manager Zidan went above and beyond to make our stay as comfortable and easy as possible. We got a $250 voucher due to a problem with our original room but we were upgraded for the first night and Zidan made the transition to our next room seemless. We enjoyed spa treatments with the voucher and thoroughly enjoyed the new years festivities. They do an excellent job there!
Matthew, 3-night trip

2/10 Poor

Very friendly staff, yet food was constantly placed right next to our door and we constantly had ants outside and inside the room. The food at some of the restaurants was not the best.
Rolando Fausto, 5-night trip

10/10 Exceptional

Been to several Sandals Resorts. This one lived up to the same quality. The on site entertainment was great. The Liquor choices were premium if that is what you werr kooking for. Heineken and the local brand Piton were the beer choices, unless you went to the pub and you could get bottles of Stella. The rooms were nice and clean, and you were able to keep them cold. Lots of water activities were available. Overall a great time.
Terry, 5-night trip

8/10 Very good

Beautiful hotel overall, room was nice (Pigeon Island building with Atlantic view) but bathroom needed updating. Shower was not all tile, had a traditional white tub and the caulk around faucet was failing making the faucet start to fall off. Was disappointed at check in, paid for ocean view expecting a view of the Caribbean but had an Atlantic view that includes a close road where you will hear locals playing loud music late at night and see cars passing by. Tried to swap to a Caribbean view room but was told it was $800 upcharge per night. Pool area is very nice as well as the beach. Calm water and nice sand. Pigeon Island is right next door so you can walk over and climb the mountains which has awesome views. Food is good, Gordons had awesome Snapper. Book reservations for it right when you get there, we had to wait 4 days to get the first one available.
Rebecca Clare, 8-night trip

10/10 Exceptional

Staff friendly. Foot was average. Weather great. Golf staff lost one of my clubs- I left the bag overnight. A different club was in my cover. I took it up with the golf staff. So far the club was not found. I think I need reimbursement. It was an 6 month old calloway rougue 3 hybrid.
Kenneth J, 4-night trip

8/10 Very good

Appreciate how easy it is to book and travel, transportation, restaurants, activities and accommodations are all taken care of and it’s so easy. The property is very nice, the restaurant options are great and food was really good. Wait times to be seated (or greeted) and for food can be long. I liked that you could leave the resort and there was lots to do. Excursions were really well run (do the Soufreire experience with the speed boat. It’s a great day). Nit picky - but here are my negatives just assume that special requests, will not be made, I tried to arrange for a few things before travel , called and sent messages prior to arriving 3 times and was told yes, but arrived to not have those requests meet. I also had an issue with a billing error (double charged) and it took multiple requests to get fixed, not a huge deal just something to be aware of). I’d also note that some of hotel staff are more friendly than others and it can be a little rough while getting into vacation mode. guests go out early and put towels on chairs which results in there was often no free pool chairs, by afternoon. Seems like they could add some more chairs and not allow for ‘saving’ Overall it’s a gorgeous island and I enjoyed the trip, I might just not be an all inclusive person.
Laura Rizzi, 5-night trip

6/10 Good

Some of the staff was really nice... others not so much. Our biggest issue was when things needed attention, they would say they were going to fix it, and then didn't. Our room's a/c was stuck on 24/7 at 64°. For 4 days they would say they would fix it but then did nothing. Finally we insisted on a new room and they moved us the next day to one that wasn't quite as nice but comparable. The kicker is they cleaned it and filled it same day. It had a musty smell, probably from the ac never shutting off. Their solution was to send in housekeeping to spray it with deodorizer. The fridge wasn't working right and had something red spilled in it. We said something and they didn't bother to clean it after they "fixed" it. (It was either too warm or froze everything inside). Water pot had no knob and they said they would replace it but never did. The door to the patio in our second room would not close all the way. It was just one thing after another. Food was really slow and there wasn't a buffet all the time. Just for breakfast and lunch. Some food staff really hated their job. Others were fantastic and fun to talk to. At the end they asked us how our stay was. We told them not great, they apologized and asked us why, and we told them. They didn't seem to care. Again, we complained but there wasn't any follow through. Also, don't book any excursions until you get there. Your can't cancel and get a refund. They can, however, cancel on you and there is no penalty for them. Not cool.
Anna, 7-night trip

6/10 Good

The grounds are absolutely beautiful with breathtaking views. There are many different restaurants with a variety of options and most of the food is very good. Overall I was not impressed with the service. When we arrived our room was not ready so the front desk insisted they take our luggage and we go start our vacation. Once our room was ready (late), someone took us to our room. Our luggage was not there. He told us not worry and that the bellman would take it there shortly. We went back later and our luggage was still not in our room. The front desk had no clue where it was. Eventually it was found in another guests room. After all of that, they didn’t even seem to care that our luggage had been misplaced. Mistakes happen, but they didn’t even seem sorry about it. We also had a confirmed email that we would have the honeymoon package upon arrival and they failed to do that too. On a positive note the entertainment at night is wonderful, the beaches are beautiful with awesome snorkeling, and the pool is very nice. We spent our first half of our vacation at another resort on the island and had zero problems and their staff were significantly more helpful and caring. For the price of sandals I expected more.
Michelle, 4-night trip

6/10 Good

We got married here this past week and the wedding itself was an absolute dream. The wedding team was great. Lynn, our wedding planner, made us feel special every step of the way. The photographers/videographer were also great and took amazing pictures. The beach is beautiful. The activities were great. We did kayaking and paddle boarding. Also took some excursions and went snorkeling and zip lining. One thing that made our stay not enjoyable was the customer service at the front desk. They are an absolute pain to work with and you have to expect to be up there for at least 30 minutes because after every question, they go into the back room for 10 minutes. I would think that the people working the front desk would have an answer to a lot of stuff, but not them. I felt they were the least knowledgeable people I encountered at the resort. I wanted to upgrade our room. They wasted 2 hours of our time to tell us we couldn’t use the credit I had towards a room upgrade because I didn’t use it before I got there. You also were unable to get ahold of anyone from the phone in your room. We needed more body wash and we were unable to call housekeeping. After talking to 3 different people, 6 hours later we received the body wash. I would be extremely hesitant to ever stay at a Sandals Resort ever again. You don’t even get room service or robes in a luxury room. There are much better all inclusive resorts that are actually all inclusive.
Morgan, 8-night trip

10/10 Exceptional

The staff were so friendly and accommodating. The food was incredible and you will never want to leave the resort! The excursions were amazing.
Michael, 6-night trip