When we entered the lot, you could tell the lot was not very well tended to. We entered the establishment and waited at the service desk for over fifteen minutes for someone to come and check us in. When we entered our room, it was very different than advertised- dingy and as if the living area of suite had not been cleaned. The sofa sunk in and a spring pushed into your back. The kitchen area looked as if it had not been serviced. The included dishes were dirty. During the social hour, the lady who was over the area was very rude to my daughter about “going the wrong way” despite there not being any indicators on how the “assembly line” functioned. Another guest came through the line from the pool area and she was very rude to the woman also. In terms of refreshments, the ice machine did not work. The “free drinks” included one type of beer (an IPA) and three wine options (a rose, a Cabernet, and Merlot). The soda machine’s drinks did not taste right. The beds slept HORRIBLE- as stiff as I imagine a coffin would be! I have never had such poor back pain from a hotel mattress before. The breakfast bar was also very limited. Apple juice was out of order. The yogurt for the parfait did not taste right and ended up upsetting my son’s tummy. As a family of four with two teens, our expectations were not very high, but this did not accommodate our family appropriately. The only pro to our ONE night stay was the nice man at the front desk who gave us dinner suggestions.