I have to say i had high hopes for this resort but unfortunately it was nothing to what i expected. The upgrade is not free to begin with, A/C is not everywhere, mostly in your room only. the $200 cash back is $40, $20 and $10 coupons to the spa only and they can be combined. NOTE a simple massage is $280!! ridiculous. entertainment is not the best, can use alot of work, theres no club and when they do live music its for only 1hour and done. so its not a place to have fun with family at night. the rsvp for habachi is extremely hit and miss, i went for 1 week and it was never any availability. and the wait time for the restaurant La parilla was 2 hours. no organizations at the buffet or restaurants! people were screaming and fighting about it. the Food not good. the only good food we found was in room service, and all time pur prder was wrong. The water park a kid pooped in the pool and anpther day a kid threw up gross. overall I DO NOT RECOMMEND! only thing that i liked was the Al pastor taco in room service amazing tacos! Thats It! DONT WASTE YOUR MONEY IN RIVIERA THE SEAWEED STUNK EVERYDAY! GO TO CANCUN!
brenda
brenda (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 28 日
Bethany
Bethany (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 28 日
Excellent services, staffs so friendly and restaurant with so many choice of food.
BINH
BINH (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 27 日
The worst good ever… horrible horrible horrible! Do not go during the June months because it’s smells horrible from the seaweed. They do not clean any of it do you couldn’t enjoy the beach at all… the elevator was broke so walking four flights of steps insane! Water slide needs updating! Again the food horrible! And get done none pork items ! Restaurant had long long waits and the buffet was horrible !
Dominique
Dominique (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 27 日
Yuwei
Yuwei (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 23 日
Rodrigo Sanchez
Rodrigo Sanchez (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 23 日
Serviced at restaurants were very rude and would over look us and help people who spoke Spanish. Pool area no one would serve us they would ask everyone else, bring them drinks and the one time we asked for water the server forgot. One positive /good note was Deidid our butler was amazing he actually surprised my daughter with a birthday cake.
Brandy
Brandy (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 23 日
Excelente servicio por parte de todo el personal. Roberto, Jessica, Carlos muchas gracias por las atenciones, en la Alberca el mesero Carlos que nos atendió el primer día muy bien muy atento
Edgar
Edgar (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 22 日
Adults-only pool was the nicest area at the resort- clean and relaxing; Spa area and services provided were high quality. However, there was no beach area, too much seaweed (made area near the beach look gross)- guests should be made aware of no beach access prior to booking; staff’s customer service was hit-or-miss, sometimes made you feel like you were bothering them, getting refills on drinks at dinner was exceptionally difficult, food quality was low/budget end.