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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel with outdoor pool, near Santa Cruz Beach Boardwalk

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Photo gallery for SureStay Hotel by Best Western Santa Cruz

1 bedroom, desk, blackout curtains, iron/ironing board
Lobby
Exterior
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas
Lobby
Near Monterey Bay, SureStay Hotel by Best Western Santa Cruz provides the perfect blend of comfort and convenience. Unwind in the seasonal outdoor pool, stay connected with free in-room WiFi, or grab a snack from the vending machine - previous guests rave about the helpful staff.

Reviews

6.4 out of 10
Good

Popular amenities

  • Pool
  • Non-smoking
  • Free breakfast
  • Free parking
  • 24/7 front desk
  • Air conditioning

Main amenities (7)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Seasonal outdoor pool
  • 24-hour front desk
  • Vending machine
  • TV in a common area

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The current price is HK$934
HK$1,069 total
includes taxes & fees
11 Aug - 12 Aug

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds

Similar properties

Property grounds

Continental Inn

  • Pool
  • Pet-friendly
  • Free parking
  • Free WiFi
7.6 out of 10, Good, 1,004 reviews
The price is HK$558
HK$737 total
includes taxes & fees
1 Sept - 2 Sept
Continental Inn
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About the area

Map
516 Water St, Santa Cruz, CA, 95060

What's nearby

  • Ocean Street - 2 min walk - 0.2 km
  • Pacific Avenue - 10 min walk - 0.9 km
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.8 km
  • Santa Cruz Wharf - 3 min drive - 2.6 km
  • Mystery Spot - 8 min drive - 6.2 km

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 41 min drive
  • Monterey, CA (MRY-Monterey Peninsula) - 49 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Mariannes Ice Cream - ‬5 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Taqueria Los Pericos - ‬8 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

At SureStay Hotel by Best Western Santa Cruz, you'll be within a 10-minute drive of Santa Cruz Beach Boardwalk and Monterey Bay. Guests can take a dip in the outdoor pool, and free perks include WiFi, self-parking and continental breakfast daily between 7:00 AM and 9:00 AM. Also, University of California, Santa Cruz and Mystery Spot are within a short drive. Fellow travellers love the helpful staff.

Languages

English, Hindi, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 50 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Check-out time is 11 AM
    • Contactless check-out

Special check-in instructions

    • An adult aged 18 or older must assume all liability for the booking
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

    • Free uncovered on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking and van parking on site

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–9:00 AM

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach nearby
  • Golfing nearby
  • Sailing nearby

Services

  • 24-hour front desk
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Television in common areas
  • An outdoor pool
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
ROOM

Room amenities

Be entertained

  • 40-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Free local calls
  • Desk chair

Food and drink

  • Mini fridge
  • Microwave

More

  • Daily housekeeping
  • Energy-saving switches
  • LED light bulbs
  • Recycling
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Deposit: USD 100 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 9:00 PM
  • The seasonal pool is open from March to October

Policies

This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
Masks are required in public areas for unvaccinated guests.

Also known as

Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Santa Cruz Ramada
Ramada Santa Cruz
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz
HELP_OUTLINE

Frequently asked questions

Is there a pool at SureStay Hotel by Best Western Santa Cruz?

Yes, there's an outdoor pool. Guests have pool access from 9 AM to 9:00 PM.

Are pets allowed at SureStay Hotel by Best Western Santa Cruz?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at SureStay Hotel by Best Western Santa Cruz?

Yes, there's free self parking. Free motorhome/bus/lorry parking is available.

What are the check-in and check-out times at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out and contactless check-out are available.

What is there to do at SureStay Hotel by Best Western Santa Cruz and nearby?

Have fun with nearby activities such as sailing and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool.

What's the area around SureStay Hotel by Best Western Santa Cruz like?

SureStay Hotel by Best Western Santa Cruz is in Westside Santa Cruz, a short 2-minute walk from Ocean Street and 9 minutes' walk from Pacific Avenue.

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SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.4

Good

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Bed
Location
Children
Coffee maker
Shower
Parking
Coffee

Reviews

8/10 Good

Good location, clean.
Sam, 1-night trip

8/10 Good

Easy parking and Easy check-in and clean room.
Maribel, 1-night trip

10/10 Excellent

DEFINITELY COMING BACK!
amaris, 1-night trip

10/10 Excellent

It’s a nice place
Sandra, 1-night trip

10/10 Excellent

Quick check in.
Juanita, 1-night trip

8/10 Good

The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.
Jack, 4-night trip

8/10 Good

Rooms little smaller
Ignacio, 4-night trip

6/10 Okay

Garbage left in the closet and drawers when we arrived no soap. Staff was nice and helpful. Parking is rough
Dominique, 2-night trip

8/10 Good

Ok
Ignacio, 3-night trip

10/10 Excellent

Great stay! Staff very friendly.
Ed, 1-night trip

8/10 Good

Staff helped me get into room when needed , didn’t like how towels was unavailable after hours
Robert, 2-night trip

2/10 Terrible

I didn't like this property at all. Let the photos speak for it.
Mary, 1-night trip

8/10 Good

They need to have a water machine where you can get your drinking water
Jana, 1-night trip

6/10 Okay

Door didn’t close. Fridge wasn’t working. Very noise. We had a party going on upstairs. Room wasn’t cleaned properly found someone clothes and underwear in the closet.
Arturo, 2-night trip

4/10 Poor

Rude staff, room not equipped and terrible cleaning
Brianna, 1-night trip

4/10 Poor

So so

Negatives: Dingy and dusty, rough sleeping arrangements, trash left in room. The positives: extra pillows, close to downtown, Continental breakfast was good, secure doors, hot water.
David Jackson, 2-night trip

6/10 Okay

Looked like the door had been kicked in a few times, missing light fixtures. Soda machine not plugged in. Hair left in the shower (not ours) Oh and you can’t tell by the pictures but this is a motel. I purposely picked this because it was attached to the Marriott name but I know better now.
Shelley, 1-night trip

4/10 Poor

The room floors were filthy especially in corners and bathroom. Hardly any breakfast choices, ran out of fruit, milk, juice. No protein at all. Ice tasted dirty . People above were stomping around all night.
Cheryl, 1-night trip

2/10 Terrible

Really disappointed...... The breakfast was very minimal. 2nd day waffles not available... Only old fruit and cereal. I was told the pool was heated. Was definitely not. Me and my 1 year old didn't get to swim. Ever time we tried to get hotel staff help was nearly impossible...
Brandi, 3-night trip

2/10 Terrible

Room was very poor quality. I had to switch rooms three times. There was a hole in some of the furniture and cigarette burns also one of the door knobs fell off and the room smelled. I asked to speak with the manager and they said the manager won’t be there till 11 AM the next day. Unacceptable.
Dallas, 1-night trip

6/10 Okay

This is an updated motel, the kind where there are no indoor hallways to your room. The room windows face the pool and exterior walkways, so there *will* be people walking by your window and you'll get some noise from that and and the pool, vehicles, etc. It's not bad, just be sure to expect that. The rooms are small, with in old in wall A/C that worked ok, but overly cold weirdly. Tile/laminate floors though weren't mopped thoroughly, so we washed our feet before getting into bed. Breakfast was ok but included. The pool was good, though not heated (this was in late June and still quite cold to get into). Area is ok, but I did see a street walker outside (not a risk, but paints a picture). I'd consider staying again, though I'd probably opt for somewhere else tbh.
Scott, 2-night trip

8/10 Good

I would stay here again.
Ryan, 1-night trip

10/10 Excellent

Very clean and very welcome service.
Rosa, 1-night trip

8/10 Good

Inexpensive. Nice Location.

If I were to guess, I would say that this was a dilapidated property that was recently purchased and quickly renovated. It isn't perfect, but it's cheap and the staff are friendly. The really nice thing about this place is the location. It's a 5 minute walk to Maitreya Retreat, Enterprise Rent-a-car, and Santa Cruz Diner.
Patrick, 1-night trip

10/10 Excellent

Comfortable stay

Perfect for the night.
George, 1-night trip