Check was swift but cost extra to check in early (25 euro) upon arrival took a while for AC to kick in, not easily operated or explained, hair dryer was broken and kept turning off after a few minutes, phone was also not working, after waiting about 20min for another room we just resorted to staying because we were exhausted from a cruses and just wanted to sleep. It was an ok hotel, definitely not sound proof as advertised. Could use improvement in these areas.