We arrived and had to wait 10 minutes for the front desk person to come back from checking rooms, we got our room and it was the room right off the lobby, this should not be a room. We could hear everything happening in the lobby. We went back to the desk and thankfully said they had another available, great! We got our new room key and when we opened the door, it was clear there was someone staying in that room, not great. Went back to the desk, repeated the process. One of the workers went to go check rooms. When he came back he gave me a new room. That he just checked. (????) There were people in that room as well. Go back to the desk, the worker went to check another room, that one was empty.
Finally in our room, we go to turn down the temperature and the thermostat dies. We watch a little TV, the signal cuts out every few minutes and then the channel is lost.
We turn the lights off and notice that the room darkening curtains let in huge gaps of light on either side. I slept with a T-shirt covering my eyes so it would be dark.
The bed is ok, but there is a huge sag in the middle. The sheets are soft.