Mandarin Oriental Palace, Luzern

Lakefront hotel with spa, near Lake Side Promenade

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Where to?

Dates

September 2025

October 2025

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Lake View, Tower | Living area | Flat-screen TV, pay movies

Overview
Rooms
Location
Policies

Tucked away near Loewenplatz, Mandarin Oriental Palace, Luzern offers an inviting retreat with a cozy library and 4 restaurants to choose from. Unwind at the SPA Bellefontaine or take in the views on the scenic terrace.

Exceptional

Popular amenities

Bar
Connecting rooms available
Pet friendly
Parking available
Gym
Spa

Main amenities (12)

Daily housekeeping
4 restaurants and bar/lounge
Full-service spa
Breakfast available
24-hour fitness center
Sauna
Steam room
Valet parking
Self parking
24-hour room service
Coffee shop/cafe
Massage/treatment rooms

For families (6)

Free cribs/infant beds
Connecting/adjoining rooms available
Private bathroom
Cable/satellite TV service
Terrace
Daily housekeeping

$872 nightly

Sep 18 - Sep 19

Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 7 - Sep 8

Tomorrow

Sep 8 - Sep 9

All rooms

1 bed

2 beds

Showing 36 of 36 rooms

Mandarin, Room

Exceptional

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

City view
Sleeps 3
1 King Bed OR 2 Twin Beds

Suite, Lake View, Tower

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

Lake view
Sleeps 5
1 King Bed

Junior Suite (Panoramic)

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

Lake view
Sleeps 3
1 King Bed

Deluxe Room, Terrace, Lake View

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds

Superior Room, Accessible

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

1 bedroom
City view
Sleeps 2
1 King Bed OR 2 Twin Beds

Superior Room

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

City view
Sleeps 2
1 King Bed OR 2 Twin Beds

Deluxe Room, Balcony, Lake View

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds

Suite, Terrace, Lake View

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

Lake view
Sleeps 4
1 King Bed

Suite, Balcony, Lake View

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Lake view
Sleeps 4
1 King Bed OR 2 Twin Beds

Suite, Lake View

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Lake view
Sleeps 4
1 King Bed

Deluxe Room, Lake View

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds

Junior Suite, Terrace, Lake View

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds

Junior Suite, Balcony, Lake View

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Lake view
Sleeps 3
1 King Bed

Superior Room, Terrace, Lake View

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds

Superior Room, Balcony, Lake View

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds

Junior Suite, Lake View

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

Lake view
Sleeps 3
1 King Bed OR 2 Twin Beds

Free toiletries, hair dryer, bathrobes, slippers

Accessible - Lake View Junior Suite

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Pillow menu

1 bedroom
Lake view
Sleeps 3
1 King Bed OR 2 Twin Beds

Superior Room, Lake View

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds

Superior Room With Lake View

Sleeps 2

Lake View Tower Suite

Sleeps 5

Superior Room

Sleeps 2

Superior Room With Terrace And Lake View

Sleeps 2

Junior Suite With Lake View

Sleeps 3

Deluxe Lake View Room

Sleeps 2

Living area | Flat-screen TV, pay movies

Lake View Suite With Balcony

Sleeps 4

Superior Accessible Room

Sleeps 2

Lake View Junior Suite With Balcony

Sleeps 3

Lake View Junior Suite With Terrace

Sleeps 2

Superior Room With Lake View & Balcony

Sleeps 2

Panoramic Junior Suite

Sleeps 3

Lake View Suite

Sleeps 4

Deluxe Lake View Room With Terrace

Sleeps 2

Lake View Suite With Terrace

Sleeps 4

Deluxe Room With Balcony And Lake View

Sleeps 2

Mandarin Room

Sleeps 3

Lake View Junior Suite-Accessible

Sleeps 3

Similar properties

Pool
Spa
Airport transfer
Pet friendly

$555 nightly

Sep 29 - Sep 30

Total with taxes and fees

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About the neighborhood

Haldenstrasse 10, Lucerne, LU, 6006

What's nearby

Lake Side Promenade - 2 min walk - 0.2 km
Lion Monument - 11 min walk - 0.9 km
Chapel Bridge - 16 min walk - 1.4 km
Swiss Transportation Museum - 17 min walk - 1.5 km
KKL Lucerne - 17 min walk - 1.5 km

Getting around

Zurich Airport (ZRH) - 60 min drive
Lucerne (QLJ-Lucerne Train Station) - 15 min walk
Lucerne Station - 16 min walk
Luzern Sgv Station - 22 min walk

Restaurants

‪MOzern - ‬3 min walk
‪Alpineum Kaffehaus & Bar - ‬11 min walk
‪Kanchi indian cuisine - ‬10 min walk
‪Juliette Sharing Brasserie - ‬4 min walk
‪Old Swiss House - ‬10 min walk

About this property

Mandarin Oriental Palace, Luzern

Mandarin Oriental Palace, Luzern puts you just a 5-minute drive from Swiss Transportation Museum and Chapel Bridge. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 4 restaurants. This luxurious hotel also features a bar/lounge, a 24-hour fitness center, and a sauna. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

- 136 rooms

Arriving/Leaving

- Check-in start time: 3 PM; Check-in end time: anytime
- Express check-in/out available
- Check-out time is noon

Special check-in instructions

- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required

Pets

- Pets allowed (dogs only)*
- Food and water bowls available

Parking

- Onsite self parking (CHF 55 per day)
- Onsite valet parking (CHF 55 per day)
- Wheelchair-accessible parking on site

Other information

- Designated smoking areas

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
4 restaurants
Bar/lounge
Coffee shop
Private dining
24-hour room service
Snack bar/deli

Traveling with children

Children's games
Children's books
Baby monitor
Baby bath
Changing table

What to do

Bicycle rentals nearby
Golfing nearby
Kayaking nearby

Working away

24-hour business center
4 meeting rooms
Conference space (4725 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop

Facilities

1 building/tower
Built in 1906
Safe-deposit box at front desk
Terrace
Library
Piano
24-hour fitness center
Full-service spa
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Belle Époque architecture

Accessibility

Wheelchair accessible
Elevator
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge

Room amenities

Be entertained

Flat-screen television
Satellite TV channels
Pay movies

Home comfort

Air conditioning (climate-controlled)
Free stocked minibar
Bathrobes and slippers
Children's robes and slippers
Iron/ironing board (on request)

Sleep well

Pillow menu
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Alarm clock
Premium bedding
Free crib/infant bed
Rollaway/extra bed (surcharge)

What to enjoy

Individually decorated

Freshen up

Private bathroom
Bathtub or shower
Electronic bidet
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper

Stay connected

Desk
Free newspapers
WiFi
Phone

Food and drink

Champagne service
Free bottled water
Highchair

Daily housekeeping
In-room safe
Connecting/adjoining rooms available

Special features

Spa

Spa Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Quai 10 - Onsite restaurant.

MOzern Bar & Brasserie - Onsite brasserie. Guests can enjoy drinks at the bar. Open daily.

Minamo - Onsite sushi bar. Reservations are required. Open select days.

Colonnade - Onsite fine-dining restaurant. Reservations are required. Open select days.

Here's the breakdown, no surprises

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

A tax is imposed by the city: CHF 2.1 per person, per night. This tax does not apply to children under 12 years of age.
Tourism fee: CHF 2.80 per person, per night

Optional extras

Buffet breakfast is offered for an extra charge of approximately CHF 50.00 to 50.00 for adults, and CHF 25.00 to 50.00 for children

Children & extra beds

Rollaway beds are available for CHF 190.0 per night

Pets

Pets are allowed for an extra charge of CHF 50 per pet, per day

Parking

Self parking costs CHF 55 per day
Valet parking costs CHF 55 per day

Pool, spa, & gym (if applicable)

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number CH-140.3.004.600-4

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Also known as

Luzern Palace

Palace Luzern

Palace Luzern Hotel

Palace Luzern Hotel Lucerne

Palace Luzern Lucerne

Frequently asked questions

Does Mandarin Oriental Palace, Luzern offer free cancellation for a full refund?

Yes, Mandarin Oriental Palace, Luzern does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mandarin Oriental Palace, Luzern?

Yes, dogs are welcome. There's a charge of CHF 50 per pet, per day. Food and water bowls are available.

Is parking offered on site at Mandarin Oriental Palace, Luzern?

Yes. Self parking costs CHF 55 per day. Valet parking costs CHF 55 per day.

What are the check-in and check-out times at Mandarin Oriental Palace, Luzern?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.

Is there an onsite casino at Mandarin Oriental Palace, Luzern?

No, this hotel doesn't have a casino, but Grand Casino Lucerne (3-min walk) is nearby.

What is there to do at Mandarin Oriental Palace, Luzern and nearby?

Have fun with nearby activities like cycling and kayaking, and practice your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness center and a sauna.

Are there restaurants at or near Mandarin Oriental Palace, Luzern?

Yes, there are 4 onsite restaurants.

What's the area around Mandarin Oriental Palace, Luzern like?

Mandarin Oriental Palace, Luzern is located on the boardwalk/promenade, a short 15-minute walk from Chapel Bridge and 16 minutes' walk from Swiss Transportation Museum.

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Mandarin Oriental Palace, Luzern Reviews

9.6

Exceptional

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Popular mentions

Room

Service staff

Restaurant

10/10 Exceptional

Aug 15, 2025

Excellent service. Staffs are helpful and friendly. Great location, with beautiful view overlooking the lake. Rooms are spacious and clean.

Andrew, 3-night trip

10/10 Exceptional

Apr 9, 2025

Beautiful property. Wonderful service and food.

Terri, 2-night trip

10/10 Exceptional

Feb 25, 2025

One of the best stays I’ve ever had. The staff was impeccable.

SHAYNON, 1-night trip

10/10 Exceptional

Apr 28, 2024

Excellent location, service and staff hospitality

10/10 Exceptional

Nov 18, 2024

We had a fantastic experience, every member of the hotel team were amazing.

Adam, 1-night trip

10/10 Exceptional

Apr 23, 2025

Exceeds expectations

Ronald, 4-night trip

10/10 Exceptional

Mar 1, 2025

Excellent service

FEDERICO, 1-night trip

10/10 Exceptional

Jan 1, 2025

Excellent Stay at MO

Everything about Mandarin Oriental Luzern was perfect , they upgraded my room to a beautiful suite and we spent a couple of days ,had a great new years dinner and party , will for sure stay here if i come back to Luzern

steve, 2-night trip

10/10 Exceptional

Aug 23, 2024

Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.

Sonjoy, 1-night trip

10/10 Exceptional

May 1, 2025

This is a class act property! We stayed two nights here and it was a great experience. The staff handled everything professionally. Our room was beautiful, had a beautiful view of the lake. Can’t say enough great things. Also shout out to the concierge service! Michael and Uros did a great job organizing our sightseeing trips.

Ratna, 2-night trip

10/10 Exceptional

Jun 20, 2023

Beautiful property with amazing views. The staff certainly make the stay extra special.

Nathan, 3-night trip

10/10 Exceptional

Jan 13, 2025

One of my Favorite Hotels

The Mandarin Oriental-Lucerne was paradise. It is centrally located, the room was very large and spacious. The view was spectacular! I have nothing bad to say about my experience.

Harriet, 2-night trip

10/10 Exceptional

May 23, 2024

Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.

Hanee, 1-night trip

10/10 Exceptional

Sep 15, 2024

Wonderful stay at the Mandarin Lucerne

The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.

Donna, 11-night trip

10/10 Exceptional

Nov 5, 2023

Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.

Marlena, 6-night trip

10/10 Exceptional

Aug 25, 2024

Excellent

Paolo, 3-night trip

10/10 Exceptional

Jul 28, 2023

One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!

Angela, 2-night trip

10/10 Exceptional

Jul 6, 2024

The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.

Cheri, 3-night trip

10/10 Exceptional

Nov 28, 2022

The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality

Pudur, 2-night trip

10/10 Exceptional

Aug 23, 2024

All good

Alessandro, 2-night trip

10/10 Exceptional

Aug 26, 2025

Unikt !

Fuldstændig fantastisk hotel med en helt unik beliggenhed

Jesper, 2-night trip

8/10 Very good

Aug 11, 2025

Kevin, 1-night trip

10/10 Exceptional

Aug 5, 2025

Todd, 5-night trip

10/10 Exceptional

Jun 26, 2025

Ryan, 2-night trip

10/10 Exceptional

May 1, 2025

Kimberly, 1-night trip

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Mandarin Oriental Palace, Luzern

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Photo gallery for Mandarin Oriental Palace, Luzern

Reviews

Popular amenities

Main amenities (12)

For families (6)

Room options

Check availability for these dates

Tonight

Tomorrow

View all photos for Mandarin, Room

Mandarin, Room

Highlights

View all photos for Suite, Lake View, Tower

Suite, Lake View, Tower

Highlights

View all photos for Junior Suite (Panoramic)

Junior Suite (Panoramic)

Highlights

View all photos for Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View

Highlights

View all photos for Superior Room, Accessible

Superior Room, Accessible

Highlights

View all photos for Superior Room

Superior Room

Highlights

View all photos for Deluxe Room, Balcony, Lake View

Deluxe Room, Balcony, Lake View

Highlights

View all photos for Suite, Terrace, Lake View

Suite, Terrace, Lake View

Highlights

View all photos for Suite, Balcony, Lake View

Suite, Balcony, Lake View

Highlights

View all photos for Suite, Lake View

Suite, Lake View

Highlights

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View

Highlights

View all photos for Junior Suite, Terrace, Lake View

Junior Suite, Terrace, Lake View

Highlights

View all photos for Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View

Highlights

View all photos for Superior Room, Terrace, Lake View

Superior Room, Terrace, Lake View

Highlights

View all photos for Superior Room, Balcony, Lake View

Superior Room, Balcony, Lake View

Highlights

View all photos for Junior Suite, Lake View

Junior Suite, Lake View

Highlights

View all photos for Accessible - Lake View Junior Suite

Accessible - Lake View Junior Suite

Highlights

View all photos for Superior Room, Lake View

Superior Room, Lake View

Highlights

View all photos for Superior Room With Lake View

Superior Room With Lake View

View all photos for Lake View Tower Suite

Lake View Tower Suite

View all photos for Superior Room

Superior Room

View all photos for Superior Room With Terrace And Lake View

Superior Room With Terrace And Lake View

View all photos for Junior Suite With Lake View

Junior Suite With Lake View

View all photos for Deluxe Lake View Room

Deluxe Lake View Room

View all photos for Lake View Suite With Balcony

Lake View Suite With Balcony