Bra hotel överlag, maten var en extrem besvikelse! De gör reklam för hur många restauranger de erbjuder men en eller två var ALLTID stängda under hela våran vistelse, de varierade mellan vilka restauranger de höll öppna och vilka de stängde. Jätte dåligt med variation i maten och det som fanns var helt smaklöst. Drinkarna i baren var som att dricka saft, väldigt lite alkohol fanns i, om ens något.
Städningen i rummen var jätte dålig, de bäddade sängar och slängde in nya handdukar bara, vi blev tvungna att efterfråga lite dammsugning och torkning av borden. Vid flera tillfällen så togs inte ens gamla tallrikar och glas bort, byte av sängkläder fick vi efterfråga 3 gånger innan det hände något. De är trevliga och lovar en massa saker men tyvärr så händer ingenting.
真實旅客
7 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
Very nice and friendly staff
Overall our stay was good. The staff is very friendly and nice. The hotel is clean. The food was the issue. Yes the buffet are huge and variety of choices but the taste was not very delicious. It makes sense when they have to cook for over than 500 people every day. They have also some good restaurants, booking is required before, the food is delicious. I recommend the hotel.
salah eddine
salah eddine (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Great stay at Royal Solaris Cancun
We just returned from an amazing stay at Royal Solaris and I cannot say enough about the incredible staff who made our trip so special.
First and foremost, Azucena, Mariana and Amy from the Kids Club were absolutely phenomenal. We have been to many resorts but their dedication and care for the kids were on another level. They were warm, attentive and truly passionate about what they do. Our little one felt safe, happy and excited every day and as parents that peace of mind is priceless. They made us feel like family and created a real home away from home experience.
A big thank you to the reception team as well. They went above and beyond to make sure everything was perfect for us, especially with our phone with special needs. They were patient, understanding and always willing to help in every way possible.
The cleaning staff also deserve recognition. Every single person we encountered was friendly, accommodating and quick to respond to any request. Anytime we needed something extra it was delivered right away with a smile. Our room was spotless every day and their attention to detail made our stay even more comfortable.
And the entertainment was top notch. The Moulin Rouge show was breathtaking, the acrobatics were incredible and the foam parties were so much fun. There was always something exciting happening and the atmosphere was full of energy and joy.
From start to finish, the level of service, hospitality and entertainment at Royal Solaris was exceptional. We felt
Blanca
Blanca (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 13 日
Falta de respeito e gentileza saída
Atendimento na entrada e saída com segurança eles tratam hóspede como se fosse bandidos, hoje na saída não ajudaram na colocação da mala no carro ficam pedindo o ticket de saída debochando transando como se fosse bandidos. Péssimo não volto mais a esse hotel . Essas pessoas precisam de treinamento. Hospedagem é paga antes, não há motivos para essa falta de respeito e gentileza.
真實旅客
6 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 19 日
Yordanis
Yordanis (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 19 日
The workers very friendly
Emmanuel
Emmanuel (14 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 16 日
Antoni
Antoni (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 14 日
The property is outdated, from the pool to the rooms to the towels! Everything! The restroom is small and dingy looking, had a leaking toilet. We booked and ocean view, but there was no balcony, the view was from just a squared window (not worth it). We checked out after the first night; earlier than our 3 nights because we couldn’t handle how old the room felt. I would not recommend this hotel to anyone until they remodel. The drinks and buffet are not good either. I can’t speak for restaurants because we didn’t get to go. We asked for a refund and Expedia nor Royal Solaris agreed, even after showing them pictures of condition of room. Mind blown!
Yazmin
Yazmin (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 14 日
Wojciech
Wojciech (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 13 日
La atencion del personal fue excelente. Lo que deben mejorar son las toallas de la habitacion, son muy duras, les falta suavizante. Y el piso del lobby estaba resbalozo.
Eliecer
Eliecer (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 12 日
Amador
Amador (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 10 日
Crystal
Crystal (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 10 日
Tetsuya
Tetsuya (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Staff was very tentative and helpful. Food and drinks were greqt
Kelly Lynn
Kelly Lynn (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
I booked a trip here for me my mom and four year old after an extensive search for something eod Erik for us all. We loved the kids club for my 4 year old. We trusted Emi to watch over her and she also was very attentive and communicated with me via WhatsApp when my child wanted to eat or was thirsty. I checked on my daughter a few times just to put on sunscreen for her since they also have in the kids club a water area that is amazing. They do activities and movies for the kids as well. Cannot recommend enough and excited to go back!
Caroline Guadalupe
Caroline Guadalupe (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 6 日
Great place to take
Stephanie
Stephanie (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 5 日
Customer service was excellent. Angel at Las Fuentes Restaurant was amazing and would go out of his way to ensure we enjoyed our dinner.
Susana Elizabeth
Susana Elizabeth (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 4 日
Me gustó que el hotel todo queda cerca, tuve intenciones de volver hasta que vi el customer service
Lo que no me gustó es algo que veo mucho tristemente en nuestra ciudad, si no eres extranjero no esperes que te atiendan ni que volten a ver, asi de sencillo