Stayed in room 204. It was beat up and we had NO HOT WATER. When i addressed it at front desk I found out it was property wide outage! I would have never booked had I known that. I have complained direct with hotel review via Hilton only for them to say thanks for your feedback!!? I emailed the property and no reply. This is unacceptable as my reservation included a night stay and a bathroom to take a bath in! My husband and I could not do that because of no hot water! I didn’t want to leave a bad review because I wanted to give the hotel an opportunity to make it right. But they have not. Beds were hard as a brick too. Very disappointed as I’m a Hilton honors member as well.
Courtney
Courtney (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 10 月 6 日
Shower drain was clogged, hair on the walls from previous guest I’m guessing. Was totally grossed out, will not be staying here again.
Asia
Asia (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 3 日
Restroom curtains were dirty and the restroom floor too. I chose Hilton over other hotels around thinking would be best option.
Maria
Maria (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 22 日
Pool was closed, as it was the end of June.
mauri
mauri (2 晚浪漫旅程)
Travelocity 真實旅客評價
8/10 很好
2025 年 7 月 18 日
The front desk receptionist, Heather provided exceptional customer service hotel is a little bit outdated furniture was stained, smelly and outdated, and the cleaning could’ve been taken up a couple of notches with clean sheets and cleaning of the bathrooms and the sinks and toilet
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 18 日
The front desk receptionist, Heather provided exceptional customer service and went above and beyond to make sure everything was correct. I had to switch rooms a couple of times because one of the rooms were not cleaned, and the furniture was stained. The overall facility was a good environment and friendly, and there was noise because they were renovating some rooms on my floor. It wasn’t too bad. The cleaning could’ve been better making sure the sheets were clean and changed each night and the floors were sticky and the sink fixtures were not cleaned.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 7 日
Brett
Brett (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 6 日
Nice to stay
oscar
oscar (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Great beautiful property but pool was not open although they did offer lifetime fitness pool as an option
monica
monica (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 29 日
Very ok
Joel
Joel (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 29 日
Great place to rest after a long flight
Joel
Joel (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 27 日
An excellent property on the northwest side of Houston—clean, quiet, and excellent service. I’ll be back. Wes
Wesley R
Wesley R (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 16 日
Great
Richard
Richard (2 晚行程)
Expedia 真實旅客 評價
10/10 完美
2025 年 6 月 6 日
So sweet and helpful staff
Maria
Maria (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 5 日
Ruediger
Ruediger (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Javier
Javier (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 15 日
El desayuno se pagó al trabajar la reservación. Cuando se realizó el check in no me dieron los tickets para desayunar. Se tuvieron que pedir en el front deck y solamente me dieron para un día. No me limpiaron la habitación. No me trajeron toallas limpias.
Gabriel
Gabriel (2 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2025 年 5 月 12 日
Lugo Brothers
Lugo Brothers (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 11 日
Pamela
Pamela (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 6 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 4 日
Staff was nice and helpful. Bed was a little uncomfortable and not sure the comforter was changed, it appeared to have a few pet hairs on it. Overall the hotel was nice
Lori
Lori (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 28 日
The shower head didn't work and I was not told about the $50.00 deposit. I went through Expedia