Very disappointing stay . We travel frequently and this by far was sub-par. The reception desk staff acted as if we were bothering them from check-in to check out. The complimentary social hour staff, however, were welcoming and friendly. Regarding the rooms…. I have never seen a flat bedsheet thrown over an uncovered duvet! Horrible! For the price of the room, a duvet cover should absolutely be standard! The bar was advertised to be open until 11pm/12am. Both nights we were there the bar closed at 8pm!!!! With no notice or communication !!! Location was great but please stay at a different nearby hotel.
Alyssa
2 晚家庭旅程
6/10
Naïka
2 晚行程
10/10
David
2 晚行程
10/10
Jennifer
3 晚行程
8/10
Generally good but there were dirty plates outside our room door the whole day and night even before we checked in.
真實旅客
1 晚友伴旅程
4/10
Eric
3 晚行程
10/10
Radi
4 晚家庭旅程
10/10
Beautiful hotel, and perfectly situated for my trip. Was attending a playoff game and the hotel is steps away from the Capitol One Arena.
Asim
1 晚行程
10/10
The stay was awesome. Everyone was friendly and definitely offered great customer service.
Niccola
1 晚家庭旅程
6/10
Had to change rooms due damp musty smell which was eventually accommodated. Fitness room equipment over a decade old and bathroom tubs not updated. Cheap details by mgmt reflected in staff’s sad demeanor.
Milo
2 晚家庭旅程
8/10
I have stayed here before and the hotel does not disappoint in any way.
Pamela S
1 晚行程
6/10
Beautiful property, but no longer have coffee makers in the
Denise
1 晚行程
2/10
Irene
2 晚行程
10/10
The staff was beyond kind and helpful! Especially Belinda at Dirty Habit - the best!
Eden
4 晚家庭旅程
6/10
Room wasn't ready. Phone and many amenities in the room didn't work. The front desk woman who checked me in was not helpful and gave me a room in the basement where the amenities didn't work. The second person who helped me at the desk was helpful and open to finding a new room. Overall, I probably wouldn't stay here again.
Michelle
3 晚行程
6/10
Horribly overpriced. Horribly overrated.
Not ADA friendly. Steps and stairs everywhere. Have to ask for water. Have to ask for a coffee maker in the room. Only one chair in the room. Shampoo, conditioner and body wash stored on sink, not in shower. Very inconvenient.
Kent
2 晚行程
6/10
Nicholas
2 晚商務旅程
10/10
Gokulan
2 晚行程
4/10
room was really really smalll
Andrea
2 晚行程
10/10
Randall
1 晚行程
2/10
Room was dirty and had stains on curtains. Ceiling and walls had dents and scratches. For a lux hotel, this was not up to standard.
Tanya
2 晚行程
8/10
Hotel was very pretty and unique. Not easily accessible for elderly people or with a disability. The woman at the front desk was arguably rude. The hotel housekeeping knocked on the door at 8am to clean the room. Some service training is needed.