我可否免費取消瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人的預訂，並獲發全額退款？

可以。瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人是否設有泳池？

是的，此住宿設有室外泳池。

瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人是否允許寵物入住？

是的，寵物可入住，每隻寵物的重量上限為 9 公斤。此住宿收取每隻寵物每晚 USD50的費用。輔助動物豁免收費。住宿設有飲食器皿。

瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人是否設有店內泊車位？

是的。代客泊車費用為每日 USD8。

瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。費用為每輛車來回 USD348。

瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。退房時間為 12:00。

瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人是否附設娛樂場？

否，此酒店不設娛樂場，但里維埃拉大賭場 (11 分鐘車程外) 就在附近。

瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人店內與附近有什麼好玩？

你可享受踩單車、釣魚及遠足等附近活動的樂趣，並到鄰近的高爾夫球場練習揮桿。店內其他休閒康樂節目包括健身班及瑜伽班。你可享用 SPA 服務，於熱水浴缸中療癒五感。瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人亦備有私人休憩池、桑拿、蒸氣室及花園。

瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人內或附近是否設有餐廳？

是的，店內有 2 間餐廳，坐擁室外用餐區、墨西哥菜及海洋景。

瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人是否設有戶外私人空間？

是的，每間客房都配備私人休憩池及附設傢俬的庭院。

瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人附近區域有何特色？

從瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人出發，短短 17 分鐘步程即達普拉亞斯卡拉科科。

卡曼海灘瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人優惠

Q: 瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人是否設有泳池？

是的，此住宿設有室外泳池。

Q: 瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人是否設有店內泊車位？

是的。代客泊車費用為每日 USD8。

10/10 完美

2025 年 8 月 16 日

SALOMON (5 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 4 日

clean, beautiful, and the service is amazing. Every worker went above and beyond

Grace (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 29 日

Mary (5 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 6 月 29 日

My husband and I went for our 2 year wedding anniversary. It was not for us, and we would not go back or recommend it. We ended up changing our flight and leaving a day early, that is how uncomfortable we were. The biggest issue for us was that we did not feel comfortable relaxing inside of the rooms, even in the beachfront villa we ended up upgrading to, hoping that the issues in our first, smaller villa wouldn’t persist. Unfortunately they did - and by they I mean the cockroaches in the bathroom. This is unacceptable to us in a luxury resort that charges a $1600 card hold along with a $200+ non refundable tax at check in. All of the rooms at the resort are on the ground level, which probably accounts for a lot of the wildlife you will see in your rooms, including large spiders and a lot of mosquitoes. My husband and I are still recovering from the bites a week later as I write this review. The rooms roofs are thatched like island huts, so besides what also may be living up there, when a storm hits the roof degrades and sprays the thatch all around the room and bed. Playa del Carmen is suffering from the sargassum issue, it is really bad. You cannot swim in the ocean and it smells terrible. The best part of the hotel is the pool, but you are only there for a couple hours max a day. And you must watch two men with small wheelbarrows works tirelessly in the heat as they attempt to pick up the seaweed and haul it away from the beach past you by the pool. It’s depressing.

Taylor (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 24 日

I can’t say enough about this place! It is amazing! The rooms are stunning. It’s one of the nicest places I’ve ever stayed. The staff are superb. Like over the top amazing. The butler service is attentive and incredible. The spa was lovely and the food is dreamy! I’ll definitely be visiting more Viceroy hotels because of this place!

Sarah (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 7 日

Fantastic + Some Tips

We had such a lovely stay at the Viceroy and will definitely be back. Beautiful property. VERY quiet and private. If you’re looking for a private escape into luxury…. This is it! And the staff was really incredible. The only two things that weren’t clear in other reviews that would have been helpful for vacation planning: You are a good 15-20 minute cab ride from Playa Del Carmen and it’s a standard $400 pesos each way. There is no where else to eat nearby except the resort (which does have good food - I’m obsessed with their coconut lemongrass drink!), but there are no options at the viceroy that aren’t expensive. So you have to take your $800 pesos cab to and from Playa to grab dinner.

4 晚行程

Hotels.com 真實旅客評價

10/10 完美

2025 年 5 月 26 日

Alexa (3 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 5 月 24 日

The Viceroy itself is stunning and the staff was attentive—no complaints there. However, several aspects made this trip less enjoyable for us, though others may feel differently. 1. Inflated Prices Pricing was extreme—a small bottle of water was $20. Without the all-inclusive plan, food and beverage costs felt unjustifiable. Menu options were limited and lacked flavor. 2. Noise from Nearby Properties While not within Viceroy’s control, loud parties from a neighboring resort disrupted our nights. The music was intense enough to shake the walls—challenging for those seeking a peaceful escape. 3. Area Atmosphere We expected a refined experience south of Cancun but found the vibe across the region geared more toward spring-break energy. It felt misaligned with our expectations. 4. Seaweed and Beach Conditions The beach was unusable due to heavy seaweed during our visit (March–October season). Swimming wasn’t an option, limiting us to the pool. 5. Lack of Local Alternatives Renting a car didn’t help. The surrounding area felt neglected—dusty streets, unpleasant odors, and nowhere comfortable to walk or dine. The beach was narrow and crowded. Bottom Line: The resort is lovely, but the environment around it made the experience fall short. If you’re looking for quiet luxury, better dining variety, and swimmable beaches, this may not be the best choice.

James (7 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 21 日

Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave. Highly recommend!

Michel (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 18 日

Ram (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 16 日

Zeus-Hannah (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 5 日

Daniel (5 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 4 月 25 日

Great place for some R&R !!! Very Recommended!

Mike (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 23 日

Alberto and Karina were the best, they made our vow renewal special.

Karl (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 10 日

Ashley (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 5 日

We seldom stay on property when we travel, choosing to venture out and explore. This trip, our plans were different. We just needed to chill and we’re so happy we chose The Viceroy to do so. The property is incredible. The villas are private and intimate. Natural vibes all around. But two specific things were just outstanding and noteworthy. Firstly, the food. Everything we ate was remarkable. Like trying to deconstruct the ingredients so we could cook it at home remarkable. In four days of meals there wasn’t a single thing we ate, or sipped, that wasn’t delicious. But above all was the service. The staff was incredibly friendly, helpful and so attentive that it elevated our experience beyond our expectations. We felt the love. 10/10. We’ll be back again.

Ronald (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 3 月 31 日

Donald (2 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 2 月 23 日

Beautiful property and amazing staff!

Leanne (3 晚浪漫旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 2 月 16 日

I just returned from my stay at the Viceroy Playa Del Carmen. There is a lot to potentially like about this property. The staff in the restaurants and bar/pool area are probably some of the best I’ve ever experienced. The property is lush and we did massage treatments at the spa and they were outstanding. Now, for the bad - rats in my room - simply unacceptable for a hotel at this level. Really at any level. Crawling through the thatched roof and visible for brief moments after dark. I called and requested help, the hotel responded - they said they’d send someone, the problem seemed to abate for a night but then returned. I was only there for 5 nights and 2 out of 5 were heavily disrupted, the first 2 nights being ones where I didn’t really know what was going on. Really terrible experience - tough to sleep with that going on in your room. hotel staff did nothing to help the issue that had any permanence - it seemed like they may have put something outside the room that made noise to scare them away and then once that was removed, the problem came right back. They weren’t willing to relocate me. Front desk staff were pretty indifferent about everything. No way can I recommend the Viceroy to anyone who wants any sort of relaxation on vacation. I feel like I was robbed of the price I paid. Transportation arranged by the airport was low caliber with cars that had bad suspension and visible accident damage. Not worth it - taxis are easy to come by in playa.

christian (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 2 月 3 日

Joaquin (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 1 月 31 日

Staff. Quiet. Lush. Easy beach access. Private. Rooms with pool and outdoor shower. Staff

George (9 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 1 月 29 日

Very relaxing and remote

Sam (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 1 月 26 日

This resort was superb from the moment we arrived to tequila shots of local tequila to hand cut handmade soaps. The food was exquisite and was served by extremely friendly staff. Thank you for making my trip with my daughter and niece so special before my daughter’s wedding!! I’ll be back!

sarah (4 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 1 月 23 日

Second time staying. It is quite beautiful and unique, and you feel like a million bucks staying there. Impeccable cleanliness and upkeep. Very high ancillary prices in restaurants, minibar and spa. Remote location with little to walk to to buy snacks and sundries -- you are at the mercy of the very expensive minibar and the on-site boutique offers very little of a practical nature.

Dennis Bernard (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 1 月 19 日

This is probably one of the nicest and most accommodating hotels i’ve ever stayed at.

Jose (1 晚浪漫旅程)

Expedia 真實旅客評價

瑪雅里維埃拉 Viceroy 豪華別墅度假村 - 僅限成人

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

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