Overall nice property with beautiful gardens and in a tranquil setting out of the main town. Fails to meet the standard you would expect of a 5 star, mainly due to poor service and a few other issues. Often when trying to order a drink for the pool, you had to actively seek out staff who would be clustered together on their phones and not attending to guests. There was also a dirty McDonalds bag left on our floor for over 24 hrs without being removed by cleaners. We got turn down service only 1 out of 3 evenings, giving an inconsistent experience and often the pool area was left covered in used towels, glassware and plates. Also they advertise a free drink and music/ reading at 4pm each day, but this never happened on any day that we were there. Overall a pretty hotel that needs to improve its service to achieve value for the price - this seems to be a consistent topic on other reviews too.
James
James (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 16 日
Un véritable havre de paix, on aimerait ne jamais devoir repartir. La décoration est très soignée, le parc incroyable et le personnel très bienveillant. C’est guindé mais jamais snob, on est un peu comme à la maison.
Teddy
Teddy (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 12 日
Keshia
Keshia (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
Reseña
Gran Hotel, los cuartos muy bien. A 15 minutos caminando del centro.
JOSE
JOSE (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Paradise! Lovely pool, great food, nice spa. Perfect for solo travel - great service and so relaxing. Walking distance to Aix city centre where many day tours go from.
Sandra
Sandra (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
Christian
Christian (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
Mette
Mette (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Annee
Annee (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 28 日
Janice
Janice (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Our family stayed in the family suite. It is spacious and provided our family with room to spread out in. The only negative is the hotel is older so there isn’t sufficient lightening in the bedroom. Other than that, it’s great! The property is beautiful with a large garden. There are two swimming pools. There is a lovely restaurant we had dinner in one night and breakfast every morning. There is also a separate bar that serves food and drinks. The staff is extremely kind and helpful. We really enjoyed our stay here.
Laura
Laura (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Ismael
Ismael (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 5 日
Joseph
Joseph (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 3 日
luiz filipe
luiz filipe (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 29 日
This is a very expensive hotel for what it offers. Staff lacks understanding and compassion for guests’s needs. I had pre-paid a 3 nights stay and had to leave a day before, as there was a cab strike in Marseille which prevented us from getting our train. I explained the manager that we had to leave one day earlier, as we would have to drive from Aix to Paris to get our plane. He refused to give us a refund from our last day, although acknowledging that we were unable to take the train in Marseilles as planned. Lots of other tourists were left on their own as unlike us they didn’t have a car. I feel the hotel staff should be prepared to deal with such situations and to give refunds to customers like me, who are trapped during these disruptive strikes, which unfortunately are pretty common in France.
Yvonne
Yvonne (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 15 日
Don’t stay here.
Ugliest rooms I have ever seen. No character at all. Bathroom only had a tub and hand shower. I wanted a room with a walk-in shower but they said they were full. They were totally inflexible. When I said I wouldn’t stay there they were going to charge me for the entire stay. I was able to negotiate for half which was crazy.
Frances
Frances (6 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 12 日
Gorgeous
What a beautiful property with such thoughtful staff. Will return
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 8 日
The hotel is just outside the main area of Aix-en-Provence making it very peaceful. It is also walled from the road. You feel like you are on a country estate. The grounds are tranquil, beautiful gardens, many fountains, several pools, all but one heated. A large, beautiful dining room and several small rooms for reading and relaxing inside the hotel. .Amazing spa, I had the best facial of my life there with Carla.
Sharon
Sharon (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 27 日
People do make the difference
Great location , with very attentive staff.
High notes to Ahmed , who helped us with our heavy luggage, Pierre , who took care of us with new drinks and good music, Lea , who received us with care and the whole team of the breakfast at the restaurant. Thank you all
Emilio
Emilio (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 22 日
What a lovely stay!
If travelers are light sleepers, stay here! Very attentive staff, beautiful gardens,wonderfully comfortable beds, sumptuous breakfast and just a few minutes walk from the Aix center.