Front desk clerk, Emily, was easily the most indifferent and dis-interested I have ever seen. We had reserved a handicapped accessible room and received confirmation of same. We didn't get the room we reserved. No apology, just an attempt to blame the reservation company.(Expedia) Furthermore, even though she saw my wife used a walker, she placed us in a room nearly as far from the lobby as possible. Also seemed more interested in having a cigarette break outside the front door than waiting on customers. The room was very good an spotless, the included breakfast was excellent, but you shouldn't let this woman anywhere near a customer.