Initially on arrival there was a board stating food options were limited due to an internal problem. We were disappointed because we were there for a special birthday. We went inside to register and saw another sign saying the wi-fi was down. Being very disappointed as we were expecting an email from abroad regarding this birthday and we were undecided whether to stay or not. Nick, who we presumed to be the duty manager, was very apologetic and explained the problems in more detail. He convinced us to stay and offered us an upgraded room and bought our first round of drinks for us. The afternoon and evening went very well and the food we had was excellent. The upgraded room was large and airy and we were able to park literally outside the room (cabin). Being partially disabled this was a great bonus. Thanks to Nick's professionalism he certainly turned a possible disaster into a pleasurable experience and we thank him. We've stayed at the Wayford before but this experience surpassed that by miles.