I booked a two-night stay (Fri-Sat) for a volleyball tournament with my two daughters. I chose a suite hotel for a specific reason: I needed a separate space with a desk and couch where I could work into the night while the girls slept in the bedroom area. All the rooms pictured show exactly this layout. However, when we arrived, we were assigned a "mobility" (wheelchair accessible) room that did not have two separate spaces--only one big room with everything in it. I asked at the desk and was told, incorrectly, that I had reserved a "mobility" room. I showed the manager my reservation; she then justified her refusal by saying that the hotel was fully booked and that there were no other rooms available (I believe that this was true), and added that if I had booked directly through the hotel website, rather than hotels.com, she "might have been able to help me." A classic bait-and-switch. Another problem: no internet access the second night of our stay due to unexplained "technical problems." There is no way that I would ever stay at this hotel again. It is poorly manged and fundamentally dishonest.
