Pedí que me pusieran un banner de feliz cumpleaños el cual no pusieron lo pedí en diferentes ocasiones y no lo hicieron
pero al final de nuestra reserva me dejaron hacer un check Out tardío lo que compensó todo lo mal atendidos que estuvimos
Marina
Marina (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Very good
Daniel
Daniel (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 2 日
Renata
Renata (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 19 日
Beautiful beach!
Brandy
Brandy (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 14 日
It was an exceptional stay
Denys
Denys (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Nikki
Nikki (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 4 日
Service was not good. Room was dirty when we did check in , ac doesn't work properly . Alcohol not good. Price for trip expensive .
Vyacheslav
Vyacheslav (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 3 日
Loved the property and it's amenities. Staff is wonderful and kind. Food wasn't outstanding but always solid options which met our expectations for an AI Resort.
Carina
Carina (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 2 日
Bianca
Bianca (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Carina
Carina (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 22 日
First of all I want to thank all people who work at Hilton La Romana! For the great service and the smiles they sharing with us during the whole time of our staying. Front desk service was always ready to help. We appreciate clean property
Victoriya
Victoriya (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 18 日
Everything was great except on more than one occasion there was no soap or hand sanitizer in the bathroom at the family side buffet.
Anna Barbara Lynes
Anna Barbara Lynes (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 17 日
We enjoyed the privacy and cleanliness of the property, most of the dinning experiences were great, with the Spice Market" being very impressive for a buffet. The "exclusive" Grill Restaurant for VIP guests we disappointing. However many of the other restaurants were great.
For the most part the staff was very friendly, we will go back.
Stephen
Stephen (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 15 日
Resort fantastico, abbiamo viaggiato con un bimbo di 2 anni ed è stato tutto perfetto. Personale estremamente gentile e disponibile, pulizia ottima e buon cibo. La struttura è molto bella e ben organizzata e la spiaggia è stupenda. Assolutamente consigliato!
Tommaso
Tommaso (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 9 日
El personal en su mayoria muy amables. El area para niños las actividades, su personal son excelentes. La comida divina. Me encanto. Ya estoy haciendo planes para regresar
Yadra
Yadra (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 9 日
真實旅客
8 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 8 日
Katiuska
Katiuska (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 3 月 7 日
Out of 5 days we were staying at the resort, we had problems on all 5. We encountered a broken AC; water leak (formed a large puddle on a floor and got my stuff wet); on days 3-5 we had ant infestation that began with hundreds of ants crawling around. The staff fumigated the room twice per my request, which reduced the number of ants (although did not eliminate them), but also caused a persistent annoying smell that forced us to stay out of the room as much as we could for 2 days.
About half of the high-chairs in the buffet was broken (missing the central strap, so the kid could easily slip out and fall).
I was extremely disappointed by the quality of my stay, and the management didn't do much besides "we are sorry you were not satisfied"
Roman
Roman (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 5 日
Paraíso com design Hilton e atendimento ruim
Pontos positivos: estrutura do hotel, instalações e praia. Tudo lindo e maravilhoso. Academia ótima. Camareiras excelentes. O lado adulto é ótimo.
Pontos negativos: atendimento do buffet demorado e funcionários que servem a comida mau humorados. Sem atenção com o que pedimos. Demoram. Bebida leva uma vida pra chegar./ Enorme dificuldade em encontrar uma cadeira na praia ou na piscina./ O hotel cobra 120US$ pra utilizar as camas bangalô da piscina. Ficam vazias e os hóspedes sem cadeira pra sentar. Pedimos ajuda ao funcionário e nos deu 2 cadeiras super distantes da piscina para nossa família de 6./ comida em geral não é ruim mas também não eh ótima./ Não há lixeiras pelo hotel./ atendimento dos bares da praia e piscina desorganizados e superrrr lentos. Deveriam ter águas, refrigerante e outras bebidas no gelo e livre para os clientes que os desejam não precisarem entrar na fila dos drinks. Os funcionários pouco interessados em agilizar o atendimento e ficam conversando entre si, lavando a bancada ao invés de atender. Uma pena, pois o hotel em si é muito bonito.