I like everything from the food, the entertainment at night time the hospitality and the niceness out of your employees, very professional. I will be back next year at your hotel.
George
George (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 4 日
Pros:
-Beach club was fantastic
-Grounds well kept
-Food was good
-Wildlife was wonderful
-Convenient location
Cons:
-Detail cleaning in the room could have been better.
-some room maintenance, our door had been broken and one hinge not attached and not properly repaired for example
- the pools were square and uninspiring though well used. There was a free-form pool at Yucatan which was nicer and available to Tequila guests.
- the Rui app was poor- stopped using it during visit. Boards in lobby were better
- difficult to tell where activities were being held
- requests through the app did not get response
- evening entertainment was hit and miss
- for a resort which catered to so many families, a shaded playground would have been a real plus
I have stayed at several 5 star resorts in the Mayan Riviera. Hands down, best beach, shaded areas and availability of beach chairs. Would I return? Definitely. Good value, beautiful setting, good food, nice staff, good value.
Annette
Annette (12 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 4 日
Would not recommend
Lisa
Lisa (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 3 日
Michael
Michael (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 31 日
Although it was only for one night, my stay was excellent and met my expectations
Charlie
Charlie (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 30 日
The staff is amazing and the food was delicious.
Could have used more bartenders at the pool bar
Norma
Norma (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 29 日
Derrick
Derrick (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 25 日
This is a great place to stay. Just a bit loud but overall a wonderful hotel and crew.
ANDRES
ANDRES (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 24 日
Great staff and resort
Eva
Eva (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 24 日
Pretty average hotel. Beach at another resort. Very rowdy and rude Older crowd. Same food at the buffet. No themes. The Italian restaurant was great, the bar/pool staff were amazing and housekeeping was awesome.
Michelle
Michelle (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 23 日
The staff is amazing and the restaurants are ok, but the buffet is bland and same day to day. Housekeeping and bar staff were great! The pool water is so hot no matter what pool. Been staying in RIUs for many years all over the world and this was absolutely disappointing. Very rude, rowdy and disrespectful guest. I felt bad for the staff. FYI if u ask for double beds, you get twins pushed together and Kings are at the end of the resort no elevator. Beach is also located at another Riu property as well. Only thing that saved this trip was the wonderful staff, but I will not be recommending or returning to this hotel.
Stephen Paul
Stephen Paul (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 22 日
The property was overall clean, friendly staff and good atmosphere. My only issue was sometimes the adults only pool smelt bad but other than that everything was perfect!
Bita Mohammadzadeh
Bita Mohammadzadeh (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 22 日
Cynthia Juanee
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 22 日
Treanna
Treanna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 21 日
Buen servicio, limpieza y comida buena
Andrea
Andrea (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 21 日
It’ was okay
Ashley
Ashley (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 19 日
I’ll come back again
Guillermo
Guillermo (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 17 日
the staff very friendly, fun activities, the sea was just 9-10 minutes walk but you also had golf cars that took you there. always amazing food,
Bety Sanchez
Bety Sanchez (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 15 日
Been going there for 30 years. And only ever had one issue, I love the place
Georgina
Georgina (6 晚行程)
Orbitz 真實旅客評價
10/10 完美
2025 年 5 月 15 日
This property is beautiful and even though it is not beach front, they make it seem like it is with a shady relaxing 10 min. walk or a short ride in a golf cart.