We were there for two nights. When we checked in, the room had not been completely cleaned. The carpeting had not been vacuumed and the air-conditioner dripped loudly on the carpet all night. The person at the desk said there was nothing they could do until morning. The next morning the manager said we could move rooms, but we were on our way out and only had one day in the city so we told her to just have the room cleaned and we would live with the leaking air-conditioner. When we returned that evening, the room had not been cleaned, not even touched. Again they said there was nothing they could do until morning. They gave us an email addres to register a complaint but no one ever replied to us.