We booked two king balcony suites for a 5 day Buisness trip. The rooms are looking very tired. Being located on the 4th floor there was a lot of street noise from outside. About the room. There were only 4 sachets of coffee and one small container of milk, the milk was not replaced after day one and the coffee ran out after day two. While this may seem trivial we wanted to see how long it would take to replenish if we did not complain. It was never replenished, so considering we were paying $3-400 a night itwas very disappointing. The door lock to the room broke after the room was serviced so we returned after a day out to find our door ajar. Luckily nothing was missing, the door could lock from the inside. This we did immediately report and unfortunately maintenance had left for the day and the duty manager did attempt a repair.
Finally they advertise a gym/ fitness center. This however is not on site and you need to walk across the road to the Pullman hotel and use their facilities which I found very inconvenient. I feel the hotel needs to remove this from their listing but if they do they risk bringing their 4 star rating down to the 3 stars it deserves.
The Pullman across the road is a 5 star rated hotel and its room rates were similar to what we paid. As a regular Buisness traveller who books for the national sales team I wanted to review their facilities for my people unfortunately the Novotel did not pass inspection as a comfortable option for my staffs future use.
Peter
Peter (5 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月5日
Nice, but needs soundproofing
Windows are too thin, making the room was noisy - given the price I would expect some sort of soundproofing.
Mouldy seal on shower and nasty stain on curtains were disappointing as they are reasonably easy fixes.
Otherwise, room was clean and comfortable (including beds).
One other irk was there was only two lifts and it was frustrating having to wait to get on at peak times.
Staff were very welcoming and courteous.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025年3月2日
Chris
Chris (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月26日
Edralyn
Edralyn (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月1日
Awesome
Everything was perfect
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Anne-Marit
Anne-Marit (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Otimo custo-beneficio
Otavio
Otavio (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月23日
It was a convenient location, staff was very helpful and awesome, the room was very clean and comfy.
Navaratnam
Navaratnam (1 晚浪漫旅程)
Wotif 真實旅客評價
8/10 很好
2024年12月22日
Benjamin
Benjamin (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Christopher
Christopher (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月18日
Good location for our needs
June
June (1 晚浪漫旅程)
Wotif 真實旅客評價
4/10 一般
2024年12月10日
Tim
Tim (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月8日
Excellent concert venue proximity
Excellent proximity to concert venue! Great choice rather than battling to get back to city after concert
SAMANTHA
SAMANTHA (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Great size room, clean, staff helpful
Rebecca
Rebecca (2 晚家庭旅程)
Wotif 真實旅客評價
10/10 完美
2024年12月1日
The property was great and the staff even better. We moved hotels due to various issues with our other accommodation and they were more than helpful and supportive
Meegan
Meegan (1 晚家庭旅程)
Lastminute 真實旅客評價
6/10 不錯
2024年11月25日
Felt like I was in a laundry
Not great
Felt like o was in a laundry outside the room a laundry trolley, vacuum cleaner and a cleaners trolley, particularly blocking the room door.
Blinds didn’t keep out the sun in the morning. They didn’t meet in the middle therefore not a great nights sleep.
Christeen
Christeen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Susan
Susan (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月23日
Building is old
Joan
Joan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月21日
Saminda
Saminda (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
Great overall.The only disappointment was the hair in the bathroom
Tanya
Tanya (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月17日
Good location and close proximity to services. Clean hotel and friendly service.