Upon arrival, three desk staff all sitting on their phones. The suite was huge, but very little worked. Two electrical outlets did not work and there were only 4 in the suite. Missing carpet in places on stairs, found one bug on floor, the remote did not have batteries, the kitchen sink did not work at all, the coffee machine was broken..... the worst was the two air conditioning units did not work. Slept the first night in humidity and heat..... towels would not dry, etc. Complained and they came in and fixed one but couldn't fix the other. Second night ended up with decent temp.