Holgate's Best Western Kilima Hotel is a charming haven with a relaxing atmosphere. Unwind in the indoor pool, enjoy a drink at the bar or get lost in a book from the library. With free WiFi, express check-in and helpful staff who have left an impression on previous guests.
Best Western Kilima Hotel puts you just a 5-minute drive from York Racecourse and York Minster. After splashing around at the indoor pool, you can unwind with a drink at the bar/lounge. This Victorian hotel is also within a short drive of Shambles and University of York. Fellow travelers love the helpful staff.
At a glance
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Hotel size
26 rooms
Arranged over 3 floors
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Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Express check-in/out available
Minimum check-in age: 18
Check-out time is 11:30 AM
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Special check-in instructions
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Secured uncovered onsite self parking (GBP 10.00 per day)
Onsite parking limited
Property amenities
Food and drink
Full breakfast (surcharge) on weekend mornings 7:30 AM–9:30 AM
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
What to do
Golfing nearby
Working away
Computer station
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Facilities
1 building/tower
Safe-deposit box at front desk
Terrace
Library
An indoor pool
Reception hall
Victorian architecture
Accessibility
Assistive listening devices available
Wheelchair-accessible registration desk
Handrails in stairways
Well-lit path to entrance
Room amenities
Home comfort
Heating
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Here's the breakdown, no surprises
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 15.00 for adults and GBP 7.50 for children
Parking
Uncovered self parking costs GBP 10.00 per day
Policies
This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Best Western Kilima
Best Western Kilima Hotel
Best Western Kilima Hotel York
Best Western Kilima York
Kilima Hotel
Kilima Hotel Best Western
Best Western York
York Best Western
Best Western Kilima Hotel York
Best Western Kilima Hotel Hotel
Best Western Kilima Hotel Hotel York
Frequently asked questions
Is there a pool at Best Western Kilima Hotel?
Yes, there's an indoor pool.
Are pets allowed at Best Western Kilima Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Kilima Hotel?
Yes. Self parking costs GBP 10.00 per day. Parking spots may be limited.
What are the check-in and check-out times at Best Western Kilima Hotel?
Check-in start time: 4:00 PM; Check-in end time: 10:00 PM. Check-out time is 11:30 AM. Express check-in and check-out are available.
What is there to do at Best Western Kilima Hotel and nearby?
Best Western Kilima Hotel has an indoor pool.
What's the area around Best Western Kilima Hotel like?
Best Western Kilima Hotel is a short 11-minute walk from Micklegate Bar and 15 minutes' walk from National Railway Museum.
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Best Western Kilima Hotel Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
7.6/10
Eco-friendliness
Popular mentions
Room
Service staff
Breakfast
Parking
Pool
Location
Walking
Shower
Bar
Lobby
What guests liked
Breakfast was consistently excellent with many guests praising the quality and service. (13 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Aug 13, 2025
Superb Breakfasts
Comfortable rooms, very clean, superb breakfast, frendly staff.
Alan
Alan, 2-night trip
10/10 Exceptional
May 18, 2025
Nice Place To Stay In York
It was a nice place and the people who worked there were extremely friendly! Great full English breakfast!
Jon
Jon, 1-night trip
10/10 Exceptional
Jun 29, 2025
Excellent, relaxing stay.
Although you do have to spend £10 for car parking, you do get breakfast, a swimming pool and steam room, thrown in. Creaky floors, but room very comfortable and staff were friendly and helpful.
Would stay here again, which is always the best recommendation.
Mike
Mike, 1-night trip
8/10 Very good
May 3, 2025
Pleasant stay, short walk into the city…but regular buses to the centre available. Comfortable traditional hotel, friendly staff. Good sized rooms.
Michael
Michael, 3-night trip
10/10 Exceptional
Jun 4, 2025
Nice hotel just a little updating of curtains to match wallpaper woukd make a difference
Fabulous pool
Fiona
Fiona, 3-night trip
10/10 Exceptional
Apr 12, 2025
All i can say is i can't fault a thing very nice people helpful and go out ouf there way to help you i will definitely stay here again every time i visit york
Michael
Michael, 4-night trip
10/10 Exceptional
Jul 19, 2022
Great hotel, fabulous breakfast and friendly staff.
Mary
Mary, 3-night trip
6/10 Good
Jun 27, 2025
Nic
Service was good, the lady waiting at breakfast was very attentive and the food was lovely. The welcome was also good. `the wifi worked very well.
The room was ok, needing refreshed. However, the bathroom was disappointing, and the shower location is no good, especially for someone tall.
David
David, 3-night trip
8/10 Very good
Feb 8, 2023
Lovely, pleasant staff , lovely breakfast
John
John, 2-night trip
10/10 Exceptional
Feb 14, 2024
Lovely hotel with pool
Lovely hotel friendly helpful staff.
Kathryn
Kathryn, 1-night trip
10/10 Exceptional
May 18, 2024
Close to racecourse, reasonably priced.
PETER
PETER, 1-night trip
10/10 Exceptional
Sep 17, 2022
Lovely hotel very friendly staff and very clean had great facilities will stay again
Julie
Julie, 2-night trip
10/10 Exceptional
Jul 8, 2023
Lovely staff, very helpful in their recommendations
Douglas
Douglas, 5-night trip
8/10 Very good
Nov 1, 2024
Staff were fabulous, friendly and extremly helpful. Part of the hotel needs an upgrade or refresh but otherwise very convenient.
Tony
Tony, 5-night trip
8/10 Very good
Sep 4, 2024
Lovely place to stay.
Really enjoyed my brief stay. Hotel has charm and character. Staff were brilliant: friendly, helpful, and made me feel very welcome. Room was well-equipped and clean. Hotel was quiet at night. Situated in comvenient location for railway station and city centre.
Verified traveler
1-night trip
10/10 Exceptional
Feb 20, 2023
Good value and close to train station. Bonus of a swimming pool.
L
L, 2-night trip
8/10 Very good
Jan 12, 2025
I enjoyed the stay, particularly use of a drcent sized pool and a steam room. Cooked breakfast was excellent. Staff were warm and welcoming. The hotel itself is a little dated and could do with a sympathetic makeover of the decor.
It is located about 25 - 30 minutes walk to the city centre, but there is a bus service from just opposite.
Heather
Heather, 2-night trip
8/10 Very good
Dec 4, 2023
Warm welcome
Staff very helpful and friendly- breakfast was great too. The hotel is welcoming and warm, decor is a little tired, but the rooms have character 😊
Sarah
Sarah, 2-night trip
6/10 Good
Apr 26, 2025
It was fine. Don’t expect anything too fancy, but the price is reflective of the quality of the property.
They need to be fairer with their check-in deadline of 10pm. I arrived 15 minutes before this and the front desk staff member said she was about to lock up!
Dean
Dean, 1-night trip
10/10 Exceptional
Nov 5, 2023
Lovely hotel
Perfect service, lady on the check in was lovely, polite with good manners . Explain me everything, show me the room.
Ilian
Ilian, 1-night trip
10/10 Exceptional
Aug 1, 2023
Everything very good but shame says restaurant should be called BB we like to havd evening meal there breakfast was very good
Kim
Kim, 1-night trip
4/10 Fair
Aug 22, 2024
Staff very friendly,hotel in dire need of refurbishment, car park like a building site.They do have a nice swimming pool but one wall needed re plastering.
Paul
Paul, 1-night trip
8/10 Very good
Oct 18, 2023
Comfortable large room , room cleaned and tidied every day to high standard.
Bit of a walk into the town centre….but bus stop just outside the hotel with regular service every 10 minutes or so
Michael
Michael, 3-night trip
10/10 Exceptional
Oct 22, 2024
Brilliant
Ronald
Ronald, 1-night trip
8/10 Very good
Aug 1, 2022
Good value accommodation with a swimming pool
About 18 minutes walk from central York. Very helpful receptionist. Loved the swimming pool, having it all for myself.