Holgate's Best Western Kilima Hotel is a charming haven with a relaxing atmosphere. Unwind in the indoor pool, enjoy a drink at the bar or get lost in a book from the library. With free WiFi, express check-in and helpful staff who have left an impression on previous guests.
Best Western Kilima Hotel puts you a short five-minute drive from York Racecourse and York Minster. After splashing around at the indoor pool, you can unwind with a drink at the bar/lounge. This Victorian hotel is also within a short drive of Shambles and University of York. Fellow travellers love the helpful staff.
At a glance
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Hotel size
26 rooms
Arranged over 3 floors
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Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Express check-in/out available
Minimum check-in age – 18
Check-out time is 11:30 AM
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Special check-in instructions
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cots (infant beds)
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Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Secured uncovered on-site self-parking (GBP 10.00 per day)
On-site parking is limited
Property amenities
Food and drink
Full breakfast (surcharge) on weekend mornings 7:30 AM–9:30 AM
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
What to do
Golfing nearby
Working away
Computer station
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Facilities
1 building/tower
Safe-deposit box at front desk
Terrace
Library
An indoor pool
Reception hall
Victorian architecture
Accessibility
Assistive listening devices available
Wheelchair-accessible registration desk
Handrails in stairwells
Well-lit path to entrance
Room amenities
Home comfort
Heating
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 15.00 for adults and GBP 7.50 for children
Parking
Uncovered self-parking costs GBP 10.00 per day
Policies
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Best Western Kilima Hotel York
Best Western Kilima Hotel
Best Western Kilima York
Best Western Kilima
York Best Western
Best Western York
Best Western Kilima Hotel York
Best Western Kilima Hotel Hotel
Best Western Kilima Hotel Hotel York
Frequently asked questions
Is there a pool at Best Western Kilima Hotel?
Yes, there's an indoor pool.
Are pets allowed at Best Western Kilima Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Kilima Hotel?
Yes. Self-parking costs GBP 10.00 per day. Parking spaces may be limited.
What are the check-in and check-out times at Best Western Kilima Hotel?
Check-in start time: 4:00 PM; check-in end time: 10:00 PM. Check-out time is 11:30 AM. Express check-in and check-out are available.
What is there to do at Best Western Kilima Hotel and nearby?
Best Western Kilima Hotel has an indoor pool.
What's the area around Best Western Kilima Hotel like?
Best Western Kilima Hotel is a short 11-minute walk from Micklegate Bar and 15 minutes' walk from National Railway Museum.
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Reviews
Best Western Kilima Hotel Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
8.2
Location
9.0
Staff & service
7.6
Eco-friendliness
8.0
Property conditions & facilities
What guests liked
Breakfast was consistently excellent with many guests praising the quality and service. (13 reviews)
The pool was clean, warm, and often available for solo use, making it a great spot to unwind. (7 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Breakfast
Parking
Shower
Walking
Location
Pool
Value
Bar
Reviews
10/10 Exceptional
13 Aug 2025
Superb Breakfasts
Comfortable rooms, very clean, superb breakfast, frendly staff.
Alan
Alan, 2-night trip
10/10 Exceptional
30 May 2025
Amazing stay staff were brilliant facilities were excellent. Hotel location was central to everything
Ian
Ian, 2-night trip
10/10 Exceptional
18 May 2025
Nice Place To Stay In York
It was a nice place and the people who worked there were extremely friendly! Great full English breakfast!
Jon
Jon, 1-night trip
10/10 Exceptional
29 Jun 2025
Excellent, relaxing stay.
Although you do have to spend £10 for car parking, you do get breakfast, a swimming pool and steam room, thrown in. Creaky floors, but room very comfortable and staff were friendly and helpful.
Would stay here again, which is always the best recommendation.
Mike
Mike, 1-night trip
10/10 Exceptional
4 Jun 2025
Nice hotel just a little updating of curtains to match wallpaper woukd make a difference
Fabulous pool
Fiona
Fiona, 3-night trip
10/10 Exceptional
12 Apr 2025
All i can say is i can't fault a thing very nice people helpful and go out ouf there way to help you i will definitely stay here again every time i visit york
Michael
Michael, 4-night trip
6/10 Good
27 Jun 2025
Nic
Service was good, the lady waiting at breakfast was very attentive and the food was lovely. The welcome was also good. `the wifi worked very well.
The room was ok, needing refreshed. However, the bathroom was disappointing, and the shower location is no good, especially for someone tall.
David
David, 3-night trip
8/10 Very good
8 Feb 2023
Lovely, pleasant staff , lovely breakfast
John
John, 2-night trip
10/10 Exceptional
14 Feb 2024
Lovely hotel with pool
Lovely hotel friendly helpful staff.
Kathryn
Kathryn, 1-night trip
10/10 Exceptional
18 May 2024
Close to racecourse, reasonably priced.
PETER
PETER, 1-night trip
8/10 Very good
15 Apr 2024
Stay at Best Western Kilima
Good location and excellent service from the nice German lady doing multiple jobs throughout the hotel.
Verified traveller
1-night trip
8/10 Very good
16 Jul 2024
Nice hotel on the outskirts of town
Nice hotel on the outskirts of town not far from the train station. Quiet comfortable rooms. Great breakfast and pleasant staff. Perfect for a weekend while exploring York.
Allen
Allen, 1-night trip
8/10 Very good
4 Dec 2023
Warm welcome
Staff very helpful and friendly- breakfast was great too. The hotel is welcoming and warm, decor is a little tired, but the rooms have character 😊
Sarah
Sarah, 2-night trip
10/10 Exceptional
8 Jul 2023
Lovely staff, very helpful in their recommendations
Douglas
Douglas, 5-night trip
8/10 Very good
1 Nov 2024
Staff were fabulous, friendly and extremly helpful. Part of the hotel needs an upgrade or refresh but otherwise very convenient.
Tony
Tony, 5-night trip
4/10 Fair
22 Aug 2024
Staff very friendly,hotel in dire need of refurbishment, car park like a building site.They do have a nice swimming pool but one wall needed re plastering.
Paul
Paul, 1-night trip
8/10 Very good
4 Sept 2024
Lovely place to stay.
Really enjoyed my brief stay. Hotel has charm and character. Staff were brilliant: friendly, helpful, and made me feel very welcome. Room was well-equipped and clean. Hotel was quiet at night. Situated in comvenient location for railway station and city centre.
Verified traveller
1-night trip
8/10 Very good
12 Jan 2025
I enjoyed the stay, particularly use of a drcent sized pool and a steam room. Cooked breakfast was excellent. Staff were warm and welcoming. The hotel itself is a little dated and could do with a sympathetic makeover of the decor.
It is located about 25 - 30 minutes walk to the city centre, but there is a bus service from just opposite.
Heather
Heather, 2-night trip
10/10 Exceptional
1 Aug 2023
Everything very good but shame says restaurant should be called BB we like to havd evening meal there breakfast was very good
Kim
Kim, 1-night trip
10/10 Exceptional
20 Feb 2023
Good value and close to train station. Bonus of a swimming pool.
L
L, 2-night trip
10/10 Exceptional
22 Oct 2024
Brilliant
Ronald
Ronald, 1-night trip
6/10 Good
26 Apr 2025
It was fine. Don’t expect anything too fancy, but the price is reflective of the quality of the property.
They need to be fairer with their check-in deadline of 10pm. I arrived 15 minutes before this and the front desk staff member said she was about to lock up!
Dean
Dean, 1-night trip
8/10 Very good
31 Jul 2023
BW Kilima Review
Hotel on main road, but no traffic noise in room. Twin room very clean and nice but just very hot. Bar and breakfast areas nice. Receptionists very friendly and helpful.
Paula
Paula, 2-night trip
8/10 Very good
18 Oct 2023
Comfortable large room , room cleaned and tidied every day to high standard.
Bit of a walk into the town centre….but bus stop just outside the hotel with regular service every 10 minutes or so
Michael
Michael, 3-night trip
10/10 Exceptional
5 Nov 2023
Lovely hotel
Perfect service, lady on the check in was lovely, polite with good manners . Explain me everything, show me the room.