During our first night in the room, the water from the bathroom sink and shower was only lukewarm. When using the shower, water leaked to the bathroom floor because shower door had a 1/3” gap and was not able to close completely. Rainforest and handheld shower heads did not work independently -- they must be either both on or both off. We found soap scum and hair in the bathtub. No slippers. Safe did not work and hotel maintenance could not make it work either. The next morning, the hotel front desk attributed the lack of hot water to water-heater problem for many rooms on the same floor.
The hotel was able to relocate us to a different room the next day. This time around, the bathroom sink and the shower had hot water, shower heads worked properly, and slippers were available in the closet. Unfortunately, next day morning we found a large cockroach on the bathroom counter.
Hotel staffs were professional, courteous and helpful. It is regrettable that the hotel’s poor conditions made their jobs unnecessarily difficult and challenging.