I recently had a very disappointing and frustrating experience at Premier Hotel - Sea Point. Not only did I have a terrible stay, but I also had items stolen from my room, and the management's response was extremely unprofessional and dishonest.
The room itself was far from satisfactory. It was dirty and poorly maintained, with stained carpets and outdated furniture. The bed was uncomfortable, and the bathroom was in desperate need of renovation. The overall cleanliness of the room left much to be desired, and I found myself questioning the hotel's commitment to hygiene and guest comfort.
To make matters worse, I discovered that some of my jewelry had been stolen from my room, even after I asked that no one enter, but they did. I immediately reported the incident to the hotel management, expecting them to take swift action and address the issue. However, their response was shocking. Instead of taking responsibility and conducting a thorough investigation, they tried to brush off the incident and suggested that I must have misplaced the items myself. It was clear that they were more concerned with protecting their reputation than with resolving the situation and ensuring guest satisfaction. I would also like to note that this hotel outsources their cleaning staff.
I was left feeling violated and disrespected by the hotel's lack of accountability and empathy. It is unacceptable for a hotel to ignore the theft of a guest's belongings and attempt to cover it up.