When we got there, the man working the reception desk asked for my credit card stating that he thinks they need a card for incidentals. He then gave us a smoking room when I had requested non-smoking. After five minutes or so, we got another room. The next morning, I had found that the hotel had also charged my card for the night in addition to my charge from Hotels.com. I was told that I had to call when the manager was on duty. When I called, the assistant manager Melissa was extremely sweet and apologetic about it and said that the guy would receive additional training. My account was credited a few days later. The hotel was good, but I wish the error would have been settled quicker.
Andrew
Hotels.com 真實旅客評價
8/10 很好
2016 年 4 月 8 日
Ok hotel
It took a while to get someone to check me in and the lady didn't seem like she did it very often because it took her multiple times to get my information in the computer even though I already prepaid everything. The hot tub really wasn't that hot. The room I was in, the bathroom was a little small and had a shower only instead of a shower w a tub. The wireless internet didn't take long before I got kicked off and had to sign back in again. Other than that, it was a pretty decent hotel.
真實旅客
Hotels.com 真實旅客評價
6/10 不錯
2016 年 4 月 5 日
It wasn't a bad experience. But, it was no Hilton or Holiday Inn. The bathroom had a sliding door, the pillows looked unappealing. It worked for 1 night, but they need some updates for sure. My daughter thought the pool looked like "jello" when we first walked in. The hot tub was not hot, rather luke warm. All in all, it was do-able!
真實旅客
Hotels.com 真實旅客評價
6/10 不錯
2016 年 3 月 7 日
Don't expect more than the basics.
This is my third or fourth time staying in this hotel. The pool has been closed every time, much to the unhappiness of my grandson. When we first came in the room smelled like a full toilet, but it got better with heat. The room was fairly dirty. The floor seemed grubby and there were McDonald's french fry boxes under the bedskirt. Stocked with minimal towels for the 4 people expected. Rubber gasket was peeling loose from the shower. The fan/heater blew under the curtain, constantly blowing it our several feet. I will spend more and stay elsewhere next time.