Amazing stay. This is coming from someone well traveled. Food is good
Candie
Candie (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 22 日
Andréa
Andréa (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 7 日
Tem vista linda, mar limpo e bonito
A estadia em geral foi bom
No restaurante so nao recomendo culinaria japonesa.
hoon
hoon (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 2 日
Vdk-Cancun
All was great!
Good food, drinks and sweets
Nice shows every night.
No complaints at all. Enjoy every minute.
Victor
Victor (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 22 日
Great service, family friendly
A bit outdated, but very friendly staff and overall good service and food. Great location by the sea, nice beach. Restaurant Momo was an amazing experience, but you have to be quick booking. Great for families.
Stefan
Stefan (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 22 日
Great staff!
Jeffrey
Jeffrey (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 21 日
It was quiet with entertainment but not a ton of people
Carissa Sue
Carissa Sue (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 20 日
Tadashi
Tadashi (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 2 月 17 日
Within minutes of arriving at our room, we realized that the hotel was in need for renovation...namely, the bathroom room got locked from behind, phones did not work, and the general condition of the room seemed like it was patched together. Not to mention the noise from the music when we sat on the balcony to enjoy the ocean view. Finally the water slide was a little one..Good for 2/3 year olds.. Upon talking to the staff, we were told that the hotel is scheduled for a major renovation which is not mentioned anywhere on the expedita site at all, which is quite misleading especially of charging $550 USD/night.
BALAJI
BALAJI (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 14 日
Yelena
Yelena (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 13 日
Muito bom! Foi uma estadia muito agradável!
No geral, gostamos bastante. Quarto amplo e bastante confortável! Funcionários muito educados e solícitos! Localização excelente! Comida muito boa, principalmente nos restaurantes com reserva (no restaurante buffet achamos um pouco repetitivo, mas ok e uma unica opção de cerveja na area comum, não gostei). Área das piscinas, não muito grande e todas muito geladas. Faltou uma piscina aquecida. Praia de tombo, mas a cor do mar padrão Cancun (maravilhoso).
ADAILSON
ADAILSON (5 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 12 日
Nicolas
Nicolas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 10 日
This property was excellent. The restaurant choices were excellent and the coffee bar was so fun. The staff was so attentive. The pool and beach were so nice and it wasn’t too crowded. The roof top pool was quiet and a great view. The lagoon view was the best with the Ferris wheel and sunsets. The mall is so nice and in walking distance where they also have a dolphin show and aquarium. A great place to stay and enjoy the beach!
Carolyn Marie
Carolyn Marie (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 10 日
Ryan
Ryan (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 8 日
This resort was perfect for our family of 4. The beach was beautiful! We read some reviews about it being outdated but I’m glad we didn’t listen and still chose this resort. Yes something’s could use a revamp but the staff is amazing and do a great job cleaning daily all over the resort. They are all great and so friendly! We have nothing bad to say about this resort!
Alyssa
Alyssa (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 7 日
Dustin
Dustin (8 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 6 日
The resort was beautiful, the food and staff was great! We enjoyed our stay
Angie
Angie (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 2 月 4 日
I had high expectations for this resort because of all the positive reviews. Sorry to say, I was underwhelmed.
The good:
Check-in/out was quick.
Food was above average for an all-inclusive.
Getting reservations was easy.
Room service was quick and good.
The entertainment was better than other resorts. Every day or night there was a live band. The evening shows were terrific.
The rooms are spacious and the daybeds on the balcony are a nice touch.
The pool was warm.
Several staff members were stand outs- Sarah and Anjelica at the beach and pool and Alfredo in the sports bar.
The bad:
The hotel is "weathered", but still nice.
A/C didn't work at first, but was quickly dealt with.
The shower had a sewer smell coming from the drain.
The service at the coffee shop is hit and miss. The workers speak little to no English and would often forget to make something.
Not every employee was super friendly. They weren't rude just not as nice as other resorts.
Housekeeping was very inconsistent. They would forget to restock the coffee and refrigerator. Had to call the front desk several times for water, coffee, and pop.
The elevators are sketchy. They are very small, make weird noises and sometimes stop at random floors.
The ugly:
The last full day of our trip, one of the housekeepers stole money from my wife's backpack. The staff was not helpful at all. They said they "couldn't prove the money was stolen". All they had to do was check the cameras to see who entered the room!