Horrendous experience with Hotels.com representative and also at the hotel.
1. Hotel refused to booked rate and type
2. Hotels.con rep had illogical ideas for resolution
3. Hotel room was horrible - no towels, no Water cupswater. Cups
Rajib
Rajib (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 8 日
There weren’t any continental breakfast or dishes as advertised during our stay over a week.
don
don (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 1 日
Limited amenities check in took about 15 minutes clerk was not at desk
The room looked shabby. It looked like nothing was done even if they claim it is "renovated".
Lourdes
Lourdes (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 24 日
Nice
La Shanda
La Shanda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 24 日
Everyone is really nice And the manager Kevin was really understanding and caring
La Shanda
La Shanda (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 22 日
Some of the workers are nice there was a lady that has an attitude at the front desk and there’s never no clean towels. I stayed for over a week without towels.
La Shanda
La Shanda (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 19 日
Hector
Hector (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 15 日
Decent to sleep in
Overall it was decent. The hallways smelled and the rooms smelled. The rooms need to be updated and need to be clean. The AC needs to be serviced as it took some time to cool the room. The area was nice, near the Del Amo Mall and many food/shopping areas.
There was plenty of parking.
Maria
Maria (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 8 日
Bad smelly hotel
Terrible smell in the rooms and hallways. Smells like someone was smoking in and outside of the room. The hallway's had a terrible smell also, smelled like pets, smelled old, a smell of dirty sewer water and expired food thru-out the hotel. Not pleasant at all. Breakfast is hot water for coffee and a muffin or hot water for an oatmeal thats all.
Joanna
Joanna (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 29 日
L Rae
L Rae (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 28 日
RUVEN
RUVEN (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 26 日
choune
choune (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
lashanda
lashanda (7 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 19 日
0 star
I use to love extended stay but this hotel was the worst. Actually the whole hotel smelled like a hospital full of sick people. The bed was uncomfortable and with a cheap mattress. I feel bad for writing this type of review, but corporate needs to check on this hotel. One bright spot, the women at the front desk was very nice.
lou
lou (1 晚商務 旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 14 日
Joanne
Joanne (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 10 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 7 日
Need more basic service
No shampoo
Broken bus room fan
Low quality breakfast