We arrived at 11pm and were told we booked a room in Castle Rock not the main Castle. Finding Castle Rock in the dark with no signs or street lights was a nightmare. When we managed to find Castle Rock, it looked like a deserted house from a horror movie. Pitch black with no lights on anywhere. We eventually came back to the main castle and decided to upgrade to stay in the Castle, there was no one at the front desk, we used the walkie-talkie at the front desk, still nothing. After almost 15mins, someone came to the front desk.
It’s one of the worst experiences had.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 23 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 14 日
Patrick
Patrick (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 14 日
Décevant
Joli château dans cadre agréable mais personnel très froid ! Sentiment général décevant !
Nathalie
Nathalie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 8 日
Hirokazu
Hirokazu (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 7 日
Noise!
Building work ongoing. Noise at 8am not good for the price. Most unsatisfactory
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 25 日
David sloan
David sloan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 2 日
Disappointing Overall Experience
The castle is a stunning building from the outside. Once inside, however, you are in a very tired environment. The hotel is in desperate need of some investment/renovation. The food was delicious and elegantly presented. Some of the service was first class while the majority was sub-par. No value for money.
Jason
Jason (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 31 日
Andrew
Andrew (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 24 日
Godfrey
Godfrey (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 11 日
Overall great castle experience!
Ronyard
Ronyard (1 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 5 日
Sakshi
Sakshi (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024 年 11 月 25 日
The hotel advertised itself as pet friendly. When we arrived with our dog they told us we would have to stay in the lodge , not the room in the castle I had originally reserved,because they didn’t allow dogs in the castle. Then they gave us an inferior room up 2 flights of stairs that I had to climb with my bad knees. I was extremely disappointed.
penny
penny (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 25 日
We had a superb and enormous tower bedroom in this wonderful old castle, which is full of public areas to read and chill. Hugely atmospheric. Highly recommended.
Neil
Neil (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 22 日
Fantastic evening meal’s
Chris
Chris (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 18 日
Alison
Alison (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 11 月 13 日
Disappointed
We were really disappointed considering the price.
There was not even hand lotion in the bathroom. If you had a bath, you have to stand up to reach the soap, shampoo dispenser.
We had dinner in the dungeon which is expensive. The waiter that initially served us just about dumped everything on the table. The waitress that brought our food was sniffing continuously in your ear whilst dressing the food. We ordered 3 of the same meal. One had so much sauce the food looked like it was in soup. My husbands had quite a lot of sauce and mine had hardly any. We had to ask them to bring some sauce for my husband and I.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 6 日
Jonathan
Jonathan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 6 日
Raquel
Raquel (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 10 月 26 日
We are 2 couples who chose this beautiful castle hotel, equidistant between our homes, for 1 night to celebrate our ruby wedding anniversaries.
First impression was favourable, then we were led to our rooms. So disappointed with the basement location &
tired decor. Dungeon dining experience wasnt what we expected having seen different options on the hotel website just 2 nights before arriving. Food was tasty, but scant.
Breakfast was very disorganised. Cold plates for self service cooked food which had ran out & took a while to be replenished. No glasses for fruitjuice. Cafetiere of dreadful bitter decaf coffee & weak tea from a flask were served. Staff training/customer service requires addressing.
Christine
Christine (1 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 10 月 25 日
It was a different experience
stephen
stephen (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 24 日
Was a neat castle & grounds. Lots to do. Just wish we had more time there.