The Hotel does need renovation to compete with newly build hotel chain. The room size is descend, but the furniture is old and has many scratch. If can do some renovation, I am sure can bring back many more customers.
YU-HAN
6/10
Enjoyed our stay till check out time.
Charged 4 times for same drinks ! ,reception advised it was resolved before we left but it wasn't. Took over a week to resolve the over payment and no explanation on why it happened after i had asked.
Check your bill and your bank
No apology for their mistake !
Philip
2 晚行程
8/10
Amazing staff really helpful and lovely hotel and breakfast. Th only let down was the public toilets jn the lobby. From checking in to checking out (24 hrs) the mens and ladies loos remained dirty. (Stains in all loos) no loo rolls and a pair of old shoes disgarded in ladies. They were grim and e told mmbers of staff at the night time bar. My partner was quite shocked to see the mens in the same state on checkout today.
That needs addressing as otherwise a perfect stay.
michelle
1 晚行程
8/10
Great breakfast. Hotel looks a bit dated but recognised as major refurb on way.
Andrew
1 晚家庭旅程
10/10
Great hotel, big room with desk so perfect for work. Lots of parking at a small cost. Breakfast was great, room really clean and gym access 24 hours which is perfect when youve worked late. Staff are really friendly.
Rebecca
1 晚商務旅程
4/10
Service was poor, we were charged an extra 5 pound for parking that we were not told about. The breakfasts was a buffet, uncleaned tables had to wait 25 minitues for sausages and bacon. The food was not continually being stocked up. And in the evening there was only one person at the bar. Overall very disappointed in the hilton
Amy
1 晚家庭旅程
4/10
Eve Louise
1 晚行程
8/10
Rebeca
1 晚行程
10/10
MISS H
1 晚家庭旅程
10/10
What a fantastic service and cleanliness of the room
MUTHALIF
1 晚家庭旅程
8/10
We were checked into the hotel by Angela who was super friendly and very welcoming
The hotel is undergoing renovations, so the rooms are dated but clean and very spacious
The buffet breakfast was very good, a great selection, also availability of cook to order eggs and omelettes was a olus
Sharon
2 晚行程
6/10
We stayed for a single night. Staff didn't know timings for meals/gym/breakfast. Evening meal was well below expectations for the price paid...singapore noodles with chicken (chicken was pretty much non-existent and hard at the edges, ie. microwaved). Adult lasagne was the tiniest portion for £20 and you didn't get any extra ie garlic bread so paid for chips. Childrens advertised fusilli pasta was macaroni.
Beds were hard and showers cold.
Would be happy with some form of refund or voucher as concerns raised at hotel were dismissed. Would not expect this from a Hilton.
真實旅客
1 晚家庭旅程
4/10
A bit disappointed used this hotel often but needed twin beds someone was talking and making load noises late at night
Moira
2 晚行程
10/10
I’ve stayed here many times so I was unhappy that changed in my plans was not accommodated on request. Poor customer service on Hilton’s behalf - I had requested to change my date and was declined.
That said, the room was clean and the breakfast service and offer much improved from previous stays.
Rooms are a little dated and never like a shower with a curtain but for the price and convenience you can’t grumble. Does feel like an uninvested Hilton though
Rebecca
2 晚商務旅程
4/10
Staff were great, bed was like a rock. Difficulty with sleeping.
lesley stevens
1 晚行程
10/10
I’ve stayed here before and the rooms have always been comfortable although a little chilly and I still haven’t worked out how to use the heating. The food has improved and breakfast was a real delight
Rebecca
1 晚商務旅程
8/10
Struggled with the wrong pizza and cold chips, and no draught beer, and main rdstaurant closed, but otherwise good
David
1 晚家庭旅程
10/10
We had a great stay at this hotel last weekend. The room was clean, spacious and perfect for our family of four, giving us plenty of comfort. The staff was absolutely brilliant—friendly, helpful, and always ready to assist. Breakfast was a highlight, with a wide variety of options, including plenty for vegetarians. Overall, we were very happy with our stay and would definitely recommend it!
Jacek
1 晚家庭旅程
10/10
Aaron
1 晚行程
8/10
James
2 晚行程
8/10
Rooms feel dated and no separate shower cubicle in bathrooms. The lights next to the bed don’t turn off the main lights.
The restaurant serves overpriced food which has yet to be cooked correctly. Breakfast is ok but missing a good granola/yoghurt/compote most days