After a long day of driving, my daughter and I thought we had booked a room with two queen beds. When we got to the room, it was one king bed. We went back down and asked about it and were told since it was through a third-party booking, there was nothing they could do about it And since we had already checked in, it couldn’t be canceled or changed with the third-party.
The room they gave us was right next to the elevator so late at night early in the morning, you could hear the elevator from the room which hampered sleeping. I went online and looked and they still had double bed rooms open, so I’m not sure why they could not have accommodated us since the double bed rooms were less expensive than.