The girls at desk were great but the hotel is outdated and our king "suite" was nothing more than an open room with an uncomfortable sitting area. You cannot see the TV from the bed nor is it a smart TV. The room we were checked into the first night, smelled like stinky feet and didnt feel like it had been thoroughly cleaned. The front desk was able to switch us into a different room on night two, without hassle, which was nice of them. My husband and I come to the area (from out of town), once a year, for Christmas shopping. Its our one wknd away per year, without our kiddos and we look forward to the hotel stay. We wont stay here again in the future.