This is my second time at Sheraton Port Douglas, it is a beautiful resort with amazing gardens, pools and don’t have enough words for the staff, they were incredible making me and my family feel very welcome!
We had breakfast included and it’s very good with a big variety of food and drinks available.
About the rooms, the check-in was 45 minutes delayed, after a long and tiring day, travelling with 2 kids and it was so hot and humid, I really wanted to have my room ready on time and start relaxing and enjoying the pool! I was given a few free drinks as a compensation.
I’ve booked 5 nights in a two double bed room with garden view, unfortunately I had to ask to change room as soon as I got there because I couldn’t stand the smell, it looked like the room was closed for a long time and it wasn’t clean enough, I would never expect that from a 5 star resort!
The receptionist Paul was very nice and helpful, he found me another room and it was much better but took me another 2 hours to settle in and finally relax… after that no complains at all.
I think the resort it’s old and it needs an upgrade.
Overall after this issues we had a really good time.