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The Chapter Hotels - Lancaster Gate

4.0 star property
Hotel with restaurant, near Hyde Park

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Photo gallery for The Chapter Hotels - Lancaster Gate

Lobby - The Chapter Hotels - Lancaster Gate (London)
Lobby - The Chapter Hotels - Lancaster Gate (London)
Lobby - The Chapter Hotels - Lancaster Gate (London)
Lobby - The Chapter Hotels - Lancaster Gate (London)
Exterior - The Chapter Hotels - Lancaster Gate (London)
Nestled near Hyde Park, Signature Townhouse Hyde Park offers a sophisticated retreat with an on-site restaurant. Stay connected with in-room WiFi and enjoy the helpful staff's concierge services and tour/ticket assistance.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Connecting rooms available
  • Air-conditioning
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Room service
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Multilingual staff
  • Concierge services
  • Free newspapers in the lobby
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Lift
  • Bathrobes
  • Soundproofed rooms
The current price is HK$694
HK$833 total
includes taxes & fees
4 Jan - 5 Jan 2026

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2014
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2014
Private bathroom
Hairdryer
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, Ensuite

In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Suite, Ensuite

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room, Ensuite

In-room safe, soundproofing, iron/ironing board, free WiFi

Deluxe Twin Room, Ensuite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hairdryer
Bathrobes
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

7.2 out of 10
Good
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2014
Private bathroom
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Rove Hotel London Paddington
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
  • Non-smoking
7.8 out of 10, Good, 460 reviews
The price is HK$946
HK$1,135 total
includes taxes & fees
23 Dec - 24 Dec
Rove Hotel London Paddington
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About the area

Map
36 Lancaster Gate, Bayswater, London, England, W2 3NP

What's nearby

  • Kensington Gardens - 2 min walk - 0.2 km
  • Hyde Park - 6 min walk - 0.5 km
  • Queensway - 7 min walk - 0.7 km
  • Kensington Palace - 13 min walk - 1.1 km
  • Kensington High Street - 16 min walk - 1.4 km

Getting around

  • Heathrow Airport (LHR) - 41 min drive
  • London (LTN-Luton) - 42 min drive
  • Farnborough (FAB) - 50 min drive
  • London (LCY-London City) - 59 min drive
  • Gatwick Airport (LGW) - 94 min drive
  • London Paddington Station - 10 min walk
  • London (QQP-Paddington Train Station) - 11 min walk
  • Marylebone Station - 26 min walk
  • Lancaster Gate Underground Station - 6 min walk
  • Queensway Underground Station - 8 min walk
  • Paddington Underground Station - 10 min walk

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪The Swan - ‬5 min walk
  • ‪Les Filles - ‬4 min walk
  • ‪The Central Pantry - ‬5 min walk

About this property

The Chapter Hotels - Lancaster Gate

The Chapter Hotels - Lancaster Gate offers a great location, putting you within a short 10-minute walk of Kensington Gardens and Hyde Park. Also, Marble Arch and Oxford Street are a short five-minute drive away. Fellow travellers say great things about the helpful staff. Public transportation is only a short walk: Lancaster Gate Underground Station is 6 minutes and Queensway Underground Station is 8 minutes.

At a glance

DONE

Hotel size

    • 46 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 1:00 AM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • Restaurant
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk

Accessibility

  • Lift

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 14.95 for adults and GBP 10 for children

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Arbor Hyde Park Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
London Guards Hotel
Arbor Hyde Park Hotel London, England
Signature Hyde Park London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Signature Townhouse Hyde Park Hotel London

Frequently asked questions

Does The Chapter Hotels - Lancaster Gate offer free cancellation for a full refund?

Yes, The Chapter Hotels - Lancaster Gate does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Chapter Hotels - Lancaster Gate?

Sorry, pets aren't allowed.

Is parking offered on site at The Chapter Hotels - Lancaster Gate?

Sorry, there's no on-site parking at The Chapter Hotels - Lancaster Gate.

What are the check-in and check-out times at The Chapter Hotels - Lancaster Gate?

Check-in start time: 3:00 PM; check-in end time: 1:00 AM. Check-out time is noon. Contactless check-out is available.

Are there restaurants at or near The Chapter Hotels - Lancaster Gate?

Yes, there's an on-site restaurant.

What's the area around The Chapter Hotels - Lancaster Gate like?

The Chapter Hotels - Lancaster Gate is in London City Centre, a short 6-minute walk from Lancaster Gate Underground Station and 7 minutes' walk from Hyde Park.

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Reviews

The Chapter Hotels - Lancaster Gate Reviews

7.6

Good

8.0

Cleanliness

8.6

Location

8.0

Staff & service

7.2

Eco-friendliness

7.0

Property conditions & facilities

Popular mentions

Room
Location
Service staff
Lobby
Bed
Bathroom
Elevator
Trip

Reviews

10/10 Exceptional

The hotel was very nice, modern, clean. The room was great, spacious with nice bathroom. The hotel staff is very helpful and friendly, Mr.Bhakar was especially nice to us. Location is greqt too!
DESPINA, 2-night trip

2/10 Poor

The room was tired, marks
Arun, 1-night trip

8/10 Very good

Hotel was nice, shower was great, beds were comfortable. We didn't have the breakfast only because we wanted to eat in the city. Close walk to Hyde Park and the Paddington station. Overall, very good for our two nights there.
Stephen, 2-night trip

2/10 Poor

The room had marks all over the walls, the celling was falling apart, there was spot stickers stuck to the wall in bathroom, there was a step into the bathroom that wasn’t clearly signed.
Celling falling apart
Step into bathroom
Drew, 1-night trip

8/10 Very good

Great location, friendly staff and comfortable rooms. Some of the room fittings and decor were a bit tired but otherwise we had a lovely stay.
James, 2-night trip

6/10 Good

Check in was quick but unwelcoming, just a room key given, nothing to state which room. Receptionist was bland. Fairly clean room, hair found in bed, bathroom needs maintenance. Shops nearby and good location
Rebecca, 1-night trip

10/10 Exceptional

Great location in a lovely quiet area, close to Kensington Gardens. Nice staff, pleasant room
Mark, 2-night trip

4/10 Fair

Thin walls & broken appliances, soft bed though.
Sam, 1-night trip

10/10 Exceptional

Weekend Away

Great location! Easy walking distance to Hyde Park. Lovely Decor & neighborhood surrounding. Smooth check in & staff all very nice and friendly.
Ian, 1-night trip

6/10 Good

This stay was for one night only with my wife and our two children (ages 9 and 2). The main bed was acceptable; however, both my wife and I woke up feeling very itchy. The second bed provided for the children was in very poor condition. It was extremely wobbly and felt as though it might collapse, which was concerning for our children’s safety. Additionally, the fridge was not working. We also noticed that the carpet around the base of the fridge was lifted, and there were small jumping insects present, which was very unpleasant and unhygienic. Not a 4 star hotel
Christopher, 1-night trip

10/10 Exceptional

Area was quiet. close o hopping and buses. breakfast
Doris, 4-night trip

8/10 Very good

Anyone with a back problem, the mattress will get to you. Sinks in. Esp if you sleep on it over a couple of days. Staff very friendly and helpful. Found it clean for the price.
Krishna, 7-night trip

8/10 Very good

Comfortable beds nice space in executive room - very affordable for the area. Only complaint is that television did not work.
ANTHONY, 1-night trip

4/10 Fair

Expected more

No clean and very damage room bad smell. OK toilet and shower
Mikael Klint, 1-night trip

10/10 Exceptional

Lovely and welcoming staff, nice spatious room, clean, very good location! I will definitely come back
Delia, 2-night trip

10/10 Exceptional

Everything
Emmanuel Olatokunbo, 1-night trip

10/10 Exceptional

Great
Jon, 1-night trip

4/10 Fair

The rooms were the very poor quality , old fourniture and carpet no champoo , The service was very poor, too much spent for such bad place
Noamane, 8-night trip

8/10 Very good

Apart from the delay in getting in my room due to air conditioning faults it was an ok stay very close to where I was visiting a few minor problems but nothing major to be fair was expecting a bit more because of its location and price but overall not to bad
Rob, 1-night trip

8/10 Very good

Clean, quiet hotel
Melinda, 1-night trip

8/10 Very good

Staff services
Olabode, 1-night trip

2/10 Poor

Reception never answers the phone. Slow and poor service. AC on highest setting doesnt even work. Staff not that welcoming. Room's arent that clean and not in great condition
Muhammed, 2-night trip

10/10 Exceptional

Great location.

Good value, given it’s so central in London. Friendly staff.
Grahame, 2-night trip

10/10 Exceptional

Great hotel in a lovely location near Hyde Park. Excellent value for money
john, 1-night trip

10/10 Exceptional

Great hotel and staff. The area was nice and close enough to all attractions. The staff was super nice specially the men that were there during our stay. Very patient, warm and helpful.
Jennifer, 5-night trip