Hallways smelled like smoke, multiple rooms taped off due to drug activity but no clear indication anything is being done to remedy the situation. Room was okay (still many indications it was not thoroughly cleaned) and the fridge was dirty. Decent location from Red Rocks but will not be coming back as there are many other locations nearby. Also, a $500 deposit is a bit much
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 29 日
dennis
dennis (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 28 日
No totle
Like the room but its showing ware and tear! Need to keep it up better!
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 28 日
Michelle
Michelle (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 27 日
Heather
Heather (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 26 日
Somewhere to sleep, not much else.
The overall process and accommodations were fine, however we had some issues with our room. We checked in late at night and immediately noticed a bad smell upon entering our room. We cracked the window to air things out and went to sleep. The next morning we discovered the toilet was covered in feces, the microwave had old food all over the turntable, and the garbage disposal seemed to be part of the poor smell. The shower also didn't drain properly (common in hotels it seems). Management luckily had someone come in to clean the microwave and toilet while we were out after we showed them photos and requested it, though offering us a different room would have been preferrable. The security deposit is also astronomical - $500 for a few nights? The entire stay cost me $502. They even have it listed as $250 on their policies in the room. I also have a mysterious $20 charge on my card after getting the deposit back that I don't feel like dealing with. Is this for parking? I was never informed it had a cost, so I don't know.
Alexander
Alexander (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 24 日
It was a great location for us to enjoy a concert at Red Rocks! Clean, quiet, would stay again.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 22 日
The bed was really comfortable
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 22 日
bon hotel
Guillaume
Guillaume (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 21 日
The front desk check-in lady was very curt. Not just us but also my daughter checking into a separate room.
It was insisted that we pay an additional fee for checking in 30’ early.
The bathroom sink was an absolute clog back washing other hair and debris. Yes, maintenance came in and couldn’t fix it. Thus the bathroom faucet was loose-allowing us that this was the room from hell.
The shower water controller was piped backwards thus taking a chance of scalding my wife.
The kitchen faucet was in poor condition due to its looseness.
Pictures were taken in order to send via an email at Sonesta.
I had considered asking for some monetary compensation but realizing that I wasn’t going to waste my time.
My son and daughter in law were staying at another Sonesta in town down by Lone Tree in Denver and were absolutely in love with it.
The thing about our stay place was, it’s a managerial issue/money issue.
As rating this stay would be like staying at a Motel 6 back in the 70s and 80s. Nowadays Motel 6 has stepped up their game to find their even balance. Sonesta Suite in Boulder/Federal Center location needs to find that sweet spot.
Won’t be staying at this Sonesta and word of mouth goes a long way.
David
David (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 21 日
Shea
Shea (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 17 日
Right off the bat the security lock from the room was broken, mentioned it to the front desk and all she said was I will leave it noted on the door tag. Then the kitchen sink was clogged and with the water sitting there it made the room smell. I had to put the trash outside the door in the morning when we were heading out for the day because not once did housekeeping go while we were there and when we got back to the room that night the trash was still outside the door. We stayed 4 nights, several rooms had stickers placed on the doors saying inhabited for people due to unlivable conditions. Next time will definitely book elsewhere.
Jessica
Jessica (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 15 日
The bed was super comfortable which was great. However the rest of the furnishings were cheap and my room needed some repairs.
Karen
Karen (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 15 日
Avoid
Filthy, outdated, damaged, crack den. Have no idea why it was rated the way it was.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 9 日
Bed was comfortable and room was clean. The only negatives were there needed to be more counter space in the bathroom and the bathtub was slow draining.
Jeffrey
Jeffrey (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 6 日
Enjoyed our stay
Mike
Mike (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 3 日
Larissa
Larissa (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 29 日
Peyton
Peyton (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 28 日
Jerry
Jerry (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 28 日
Check-in advertised as 4:00 p.m. Got to the hotel around 6:00 p.m. Our room was not ready. Steph told us three different times it would be ready in about 10 minutes. Finally after over an hour, we were finally able to get into our room for a much-needed rest! Our room appear to be fairly clean but the hallways, elevator and even the hotel entry door handle were filthy! The next morning when we got up to shower there was no hot water. Steph said they had boiler problems. When our daughter and her two small girls checked into their room, the lock on the door would not open. They waited in our room until over a ½ hr. until the hotel staff got them another room to stay in. WLater that night, our daughter ran water in the kitchen sink, & it was as if the P-tra drain was not even connected! Water began flowing out like crazy all over the floor from underneath the cabinet! Would not recommend this hotel for anyone to stay in until there is some serious changes made for maintenance upkeep and better cleanliness!
Jerry
Jerry (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 26 日
Definitely worthy of my five star rating!
I spent the weekend in the Denver area for a family wedding. I was very pleased by the hotels front service desk support staff. The room was large, clean, and the set up was worthy of five stars. The room had exactly what I needed for an enjoyable stay and I would definitely Stay at another Sonesta someplace else.
MARY
MARY (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 26 日
High Deposit
They wanted $500 deposit, my my stay dod not cost that much.