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New Hotel Collection Smoky Mountains

2.5 star property
Sevierville hotel with restaurant and bar/lounge

Choose dates to view prices

Photo gallery for New Hotel Collection Smoky Mountains

Fridge, microwave, dishwasher, coffee/tea maker
3 bedrooms, individually decorated, individually furnished
3 bedrooms, individually decorated, individually furnished
3 bedrooms, individually decorated, individually furnished
3 bedrooms, individually decorated, individually furnished
Near Sevierville Convention Center, New Hotel Collection Smoky Mountains offers a refreshing retreat. Enjoy breathtaking views from the rooftop terrace, get your caffeine fix at Honeybee Coffee or stay active in the gym.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Laundry facilities
  • Non-smoking
  • Free parking
  • Air conditioning

Main amenities (10)

  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Fitness centre
  • Coffee shop/cafe
  • Air conditioning
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • 3 bedrooms
  • Kitchen
  • Separate sitting area
  • Washer/dryer
  • Coffee/tea maker
  • Blackout curtains

Room options

View all photos for Suite

3 bedrooms, individually decorated, individually furnished

Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Kitchen
Fridge
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Trundle Bed and 1 Twin Sofa Bed

View all photos for Suite

3 bedrooms, individually decorated, individually furnished

Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Kitchen
Fridge
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 1 Twin Trundle Bed and 1 Twin Sofa Bed

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About the area

Map
101 E Main Street, Sevierville, TN, 37862

What's nearby

  • Dolly Parton Statue - 2 min walk - 0.2 km
  • Wilderness at the Smokies - 3 min drive - 3.5 km
  • Soaky Mountain Waterpark - 4 min drive - 3.8 km
  • Sevierville Convention Center - 5 min drive - 4.5 km
  • Titanic Museum - 7 min drive - 7.8 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 46 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬5 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Waffle House - ‬7 min walk
  • ‪Golden Corral - ‬16 min walk
  • ‪Starbucks - ‬18 min walk

About this property

New Hotel Collection Smoky Mountains

New Hotel Collection Smoky Mountains features a rooftop terrace and puts you a short five-minute drive from Wilderness at the Smokies and Soaky Mountain Waterpark. After a workout at the fitness centre, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Also, Titanic Museum and Sevierville Convention Center are within a short drive. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 16 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • The front desk is open daily from 9:00 AM - 7:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop

What to do

  • Winery tours nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Laundry facilities
  • Luggage storage

Facilities

  • Rooftop terrace
  • Fitness centre

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Closed-captioned TV
  • Lever door handles
  • Step-free path to entrance

Room amenities

Be entertained

  • Smart television

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • 3 bedrooms
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Fireplace
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • 2 bathrooms
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Dishwasher

More

  • Housekeeping (on request)

Special features

Dining

Honeybee Coffee – On-site coffee shop.
Seasons 101 – On-site fine-dining restaurant. Open daily.
Sky Lounge 101 – On-site rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 33.83 per accommodation, per night
  • Resort fee inclusions:
    • Fitness centre access
    • Health club access
    • In-room coffee
    • Laundry facilities

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International

Also known as

New Collection Smoky Mountains
Central Hotel Ascend Hotel Collection
New Hotel Collection Smoky Mountains Hotel
New Hotel Collection Smoky Mountains Sevierville
New Hotel Collection Smoky Mountains Hotel Sevierville

Frequently asked questions

Are pets allowed at New Hotel Collection Smoky Mountains?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at New Hotel Collection Smoky Mountains?

Yes, there's free self parking.

What are the check-in and check-out times at New Hotel Collection Smoky Mountains?

Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.

What is there to do at New Hotel Collection Smoky Mountains and nearby?

Maintain your daily exercise routine at the gym.

Are there restaurants at or near New Hotel Collection Smoky Mountains?

Yes, there's an on-site restaurant, Honeybee Coffee.

Does New Hotel Collection Smoky Mountains have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, a fridge and a microwave.

What's the area around New Hotel Collection Smoky Mountains like?

New Hotel Collection Smoky Mountains is a short 1-minute walk from Dolly Parton Statue and 11 minutes' walk from Sevierville Community Center and Civic Center.

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Reviews

New Hotel Collection Smoky Mountains Reviews

9.2

Wonderful

9.4

Cleanliness

8.4

Amenities

9.2

Staff & service

9.4

Eco-friendliness

9.2

Property conditions & facilities

Popular mentions

Room
Service staff
Restaurant
Coffee shop
Bed
Family friendly
Bathroom
Location
Ambience
Kitchen

Reviews

10/10 Exceptional

Clean, Comfy, and Elegant

Very clean, nice and spacious rooms. The kitchen has a large countertop and a big fridge with a water filter. The beds and pillows were super comfortable.
Fadi, 2-night trip

10/10 Exceptional

This was the nicest place we have ever stayed at! Very clean, staff was very friendly, and an absolutely beautiful area.
Heather, 3-night trip

10/10 Exceptional

Just a beautiful place and incredible staff
John, 3-night trip

10/10 Exceptional

The place was clean and very roomy. Easy to get in and out.
Eulalia, 3-night trip

10/10 Exceptional

We absolutely loved our stay. I just wished we had a couple larger frying pans. Overall great place and would definitely stay again. Staff was amazing!
Cynthia, 4-night trip

10/10 Exceptional

The hotel and staff were great! The sizing and space of the suite was wonderful. We had a party of 7 and it was enough space for everyone. There was a lot of things to do around the hotel that wasn’t too far and the staff was wonderful even helping with a late check-in.
Sacoria, 3-night trip

10/10 Exceptional

This is an excellent choice for families. Our unit had three bedrooms and two bathrooms with a full size kitchen. It was well equipped and perfect for families looking to be close to Dollywood and the surrounding area.
Kevin, 3-night trip

10/10 Exceptional

They went above and beyond to make our stay awesome. Snooki’s the maintenance man was so much help.
Bryan, 3-night trip

8/10 Very good

Beds were great, rooms were spacious, but could’ve use more hooks in bathroom for towels or towel bars. Wished restaurant was open daily especially for breakfast. Coffee shop was fine however. Location was great and employees were very, very friendly.
Helen, 4-night trip

10/10 Exceptional

Perfect

This place is completely renovated. It has everything you need for your stay. Everything was clean, plenty of towels, comfortable beds, nice kitchen, and plenty room. Located in downtown Sevierville, but very convenient to drive into Pigeon Forge or Gatlinburg. The location is easy to get out of. There is a restaurant attached and many other places to get food right nearby. Also giving five stars to Kathy who works there!
Charlotte, 3-night trip

10/10 Exceptional

Property was absolutely amazing and we will stay here each time we visit. Front desk staff were not very kind and attentive. Whenever we had requests, they made it a point to tell my wife “we will get to it when we can.” Also there was no active housekeeper that we were aware of to tend to the rooms. We had to make requests to get towels etc.
Demaurius, 3-night trip

10/10 Exceptional

Dad of a family of 5

This place is a keeper. Close to everything. Beautiful inside and out. Cleanest place I’ve ever stayed in. Close secure parking. Already planning a future trip to the Smokies and not looking anywhere else. Washer and dryer in the room. Ours was a 2 queen bed in one private room and a king in another private room. Bedrooms have full closets. 2 full bathroom with large low entry showers. Full kitchen complete with oven, dishwasher, microwave, trash compactor, full refrigerator, granite countertops, cooking utensils and place setting for 6. I fear my review will make this place hard to book for me in the future. It’s that nice.
Chad, 7-night trip

4/10 Fair

Clean home like felling however couldn’t get fireplace to work and room windows allowed noise from street in front
Scott Andrew, 3-night trip

10/10 Exceptional

Just book it!

Totally blew my mind when I walked through the door. There are no pics that do the property justice. The suite was huge, clean and comfortable. Safe location and close to everything. Only downside was the beautiful tower clock that starts ringing at 6 am and they are building a juvenile detention center next to the hotel which kills the vibe of a wholesome town. Also it says pay at hotel but the hotel charges 1 night 48 hours in advance. Late check in is nice but card is fully charged before your stay so be prepared. Also no front desk after 7. A 10/10 stay and would recommend overall.
Angela, 3-night trip

6/10 Good

It was ok. I stayed there a couple of years ago & was very pleased so I decided to stay when I returned. One of the showers didn’t appear fully cleaned in one of the bathrooms as well as the wall in the bathroom had what looked like to be something spilled and ran down the wall. There was a dirty towel on top of the washer & dryer but we didn’t use the washer/dryer while we were there. You have to pull all the trash as you leave which is fine but it makes me wonder how much cleaning is actually done at check out. Unsure if I will return with my next stay. We never saw any house keeping staff.
Crystal, 3-night trip

2/10 Poor

Terrible

I booked my stay from Hotel.com. I paid my booking in full. When i arrived i was charged more fees total i believe $68. They stated it was because i booked through expedia which i didnt. I will NEVER again stay here. Of course i paid the fee as anyone would in a pre paid booked full town. Also the fitness room on our floor was closed you had to visit a separate floor. Also the biggest thing other than the EXTRA FEES was there was a roof top bar that played music until 12am. I was on the 4th floor so we heard it until it quit playing. NEVER again.
Tara, 2-night trip

6/10 Good

We arrived went to check in and had to pay another 110 dollars for absolutely nothing. If u are looking to have a gym while your there dont. The so called gym is in the size of a broom closet and only one of the 2 peices were working. The security at night wasnt good . I thought the whole point of an access key was to have some security. This door stayed unlockes. Their was construction going on downstairs and the banging began at 7 and 8 am. I was realy upset at being woke up that early to construction. No mention of building being worked on when booking. Front desk clerk not very helpful at all. I doubt we would consider another stay with this establishment.
Candy, 3-night trip

6/10 Good

We stayed in unit 3303, it was spacious, nicely decorated and beautifully furnished, however we experienced some issues. The bed in the master was very uncomfortable, we couldn’t sleep without tossing and turning. The 3rd bedroom was small and without a dresser and a TV, this may or may not bother some but for us it was a problem, the water heater was very small for a 3 bedroom unit and for a family of 6 it took us over 3 hours to all shower. There is construction going on at the property so early in the mornings you can hear the workers outside banging. I wanted to sleep in on most days but we weren’t able too. The elevator was out of order most of our stay so having a 72 old climb up the stairs to the 3rd floor was an issue. Overall our stay was not as pleasant as we liked but it didn’t damper our trip. I would not stay here again.
4-night trip

10/10 Exceptional

Great Resort

The resort is excellent. The rooms are a little dated, but the service and premises were excellent. My family and I really enjoyed are time there.
Evelande, 2-night trip

8/10 Very good

Great room to stay...

The room was amazing... only issue was that the room floors were not clean they left dust under my socks
Virginia, 3-night trip

10/10 Exceptional

Very comfortable, spacious accommodations.
Michele, 5-night trip

8/10 Very good

Decent Stay

Pros: The room was very clean, spacious, and staff was friendly and helpful. Thank you. The beds were comfortable, too. Location was good as it is closed to many restaurants and attractions. Cons: Heavy rain leaked through one of the windows, which made our luggage wet overnight. Good thing there is a dryer at the condo. The AC is noisy in the living room. One of the toilets didn’t flush when we first arrived, and we didn’t even put any toilet paper in it, just urine. We unclogged it ourselves as it would be faster than calling service desk. They had the plunger in the bathroom.
5-night trip

10/10 Exceptional

Nice spot. Full kitchen was a plus
Nick, 5-night trip

6/10 Good

Quiet. updated interior and exterior. Plenty of room and nice apartment like feel. However, the floor was dirty. My son ran around barefoot and his feet were black after a short time. This doesn't happen in our own home. Secondly, took a shower and someone's hair was still on the walls. Definetely not as clean as it should be considering the nice updates in the building. 7/10.
Andrew, 4-night trip

10/10 Exceptional

Gloria's family vacation

Room was amazing. Staff was very patience and accommodating. The room looked exactly like the pictures.
Gloria, 3-night trip