not the service for four star hotels: disappointed.
1. they cant found our reservation from the computer. (its ok. happened sometimes) but at least dont let us standing and waiting there with big package.
and when another customer came after us. they helped them first. we just standing there and watching what they doing. when i asking for sitting in lobby to wait ( which is just near the reception). they still didnt notice its because we tired and waiting too long. just answered it will finish soon. ( like we are hurry them)
2. reception give us the wrong info for the opening hour for the swimming pool. we almost miss the time which is why we choose this hotel
one thing good is the breakfast.
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 3 日
Excellent
Luciano
Luciano (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 1 日
Yasser
Yasser (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 24 日
Oddny M
Oddny M (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 17 日
Ibon
Ibon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 14 日
demisclei
demisclei (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 12 日
Just the right place
This is a lovely practical place to stay.
Rooms are great and beds firm and lovely.
Staff are excellent and food is good too
Nigel
Nigel (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 1 日
Paguei para ser picado por inseto
Hotel 4 estrelas. Com localização razoável para visitar a Igreja/centro histórico. Bem equipado com piscina externa , academia, um bom lobby, café da manhã excelente!
PROBLEMA!!! Minha mulher foi muiiito picada por inseto( pulga???) e ficou muito inchada e vermelha no rosto , nos braços, nas pernas , nas costas.Um horror… Fomos a recepção e pedimos o cancelamento da segunda diária que tinhamos contratado pois perdemos a confiança quanto as condições sanitárias.Solicitei estorno do que havia pago e me disseram que seria pelo Hoteis.com.
Tentei o chat da Hoteis.com e não tive sucesso. Busquei então a Expedia e fui atendido prontamente. Nota zero para o chat da Hoteis.com e 10 para o chat da Expedia. Agora estou viajando com a mulher tomando cortisone e antialérgico e com vergonha para tirar fotos por estar com o rosto inchado…
José Tadeu
José Tadeu (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 29 日
Jongmook
Jongmook (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 20 日
Vanesa
Vanesa (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 10 日
Bad
*La habitación del hotel fue bastante incómoda, especialmente por el colchón y las almohadas, que de lejos estaban de ofrecer descanso. También el balcón estaba muy sucio, no se tomaron el tiempo de limpiarlo antes de que llegáramos .
Debido a eso la experiencia no fue satisfactoria.
Sería importante considerar mejorar y renovar las habitaciones,los precios no son acorde a los elementos del mobiliario.
Decidimos perder una noche de estancia ya que no quisimos repetir otra noche en vela*
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 27 日
Muy buen hotel
La habitación es cómoda. El desayuno que ofrecen es variado, sin embargo, todo estaba frío, incluyendo los platos que debían ser calientes. Tiene una parada del autobús justo en frente que permite llegar al centro rápido y a un bajo costo.
ivan
ivan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Staff very friendly
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 22 日
We love it,from the staff to the facility,the walking distance to everything we wanted to visit
Felipe
Felipe (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 7 月 11 日
Boa escolha
Hotel muito agradável, staff simpático, bom pequeno almoço
Miguel
Miguel (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Excellent hotel 15 walk to downtown , grocery and pharmacy are around the corner and pizza restaurant too. Good breakfast in the hotel, nice rooms. Perfect for my 4 nights stay in Santiago
Jose G
Jose G (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 7 月 5 日
Jorge
Jorge (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 4 日
Marie
Marie (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 1 日
Steve
Steve (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 6 日
Straight forward check in / out. Clean and efficient. Staff have excellent English. Good location between the bus station and city centre.
Adrian
Adrian (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 26 日
Warm friendly professional greeting. Excellent location. Close to Cathederal, Mall, Train/Bus station, convenience stores and lots of meal options. Great breakfast price - highly recommend. Nice balcony with evening sun. Pool and garden areas looked great from above.
Darcy
Darcy (2 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 18 日
Has room fir improvement as 4 star hotel
It is a recently renovated hotel, with average swimming pool. Staff were really helpful and friendly.
Rooms requires more work to make them soundproofed. In the current paper wall state there is no privacy and it disturbes uour sleep if nect room people decide to haceva late night!
Nothing is left in the room to welcome guests! It is standard practice to keave at least a bottle of water for the guests!
Rooms didn't have functional safe! The box was there but the doorlock on the safe was not installed!
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 1 日
Joseph Manuel Riguera
Joseph Manuel Riguera (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 20 日
Sauber und prima Frühstück!
Personal sehr freundlich