I booked a rooms with two double beds, we were given a room with a king and two toddler beds. We were also told that the side doors were locked at night, no card access and had to enter through front door only, it was pouring out and parking lot was full!
Then we were told there was no elevator access to second floor, which is where our room was at, i have my right leg in a brace, the front desk personntolde there was only 8 stairs, not true.. 12, and while carrying my overnight bag.
When we got to room and saw beds, i called front desk, she told us no other rooms were available even though i booked what i did!