2/10 欠佳
2023 年 9 月 13 日
Don’t book this
Booked and paid for 3 nights at last minute because of a family emergency at Addenbrokes hospital. Could not contact host for check in instructions dispute numerous attempts by myself and hotels.com. Therefore never got access to property and now am being refused a refund.
Host insists they emailed us which is totally untrue and just a reason to keep my money. How can they make me pay for something they know they did not provide.
Lisa
Lisa (3 晚行程)
Hotels.com 真實旅客評價