The room flooring was popped up and after repeated attempts to change rooms, duct tspe the floor or being given an area rug, all suugestions I offred, bone the staff did, i laid towels down to avoid tripping. The a/c only made the room damp and clammy, and my guess is they havent bern ckeaned in years. I am absolutely surprised that Best Western would alliw their name to be onba property that is aged, and has a staff that was less custoner service oriented than an alien from Neptune.