Pool was shut down by state and not disclosed prior to booking.
We booked property because it had a pool unlike other extended stay that offered full breakfast and king size bed at comparable price.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 27 日
Canceled our booking as we were about to check-in.
DO NOT BOOK HERE! I booked a room at this hotel and as I got off the exit to check in, I got a call at 4:16 PM stating that they were overbooked and that we no longer had a room. Juan (who worked at the front desk) called to let us know but was like "Oh we have a sister hotel in which YOU can call and reserve". We asked him if he could just move our reservation over and he said no. We hang up and book at Cabana Bay. He called about an hour later to inform us that he booked for us. We told him to cancel and we already found another hotel. The next morning I woke up to a charge from extended stay. It was a no-show fee! I called the hotel that morning and was told to call at a later time for manager. Later that day when we finally got in touch with a manager (Monica) who at first refused to give us her name. She stated that she needed to speak with Juan before she decided to refund us. However, she would not let us know when she would get back to us. I got in contact with Hotels.com and they were able to get us our refund. However, they also had a hard time dealing with this hotel. If it wasn't for them I do not think we would have received our refund. Our fun trip to Universal turned out to be so stressful because of Extended Stay. I would STAY far away from them. Plenty of other options in Orlando.
Jessica
Jessica (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 23 日
Our room was very dirty and had bad odors throughout.
DAVID
DAVID (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Carolyn
Carolyn (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 2 日
krestopher
krestopher (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 23 日
Quiet, Comfortable, and Hassle free
Check-in and check-out were seamless, and the staff was very friendly. I was pleasantly surprised by how quiet the room was—we didn’t hear a thing and slept soundly. My 12-year-old and I stayed overnight while traveling, checking in after midnight and out at 11 a.m. No complaints—it was exactly what we needed at the perfect time.
Janelle
Janelle (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 19 日
Found this luckily !!!
It was a decent stay, the price was fairly on point.
Joshua
Joshua (10 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 13 日
Crystal
Crystal (5 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 8 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 5 日
Terrible
Rooms smelled really bad ! Roach ine the bathroom. And always people smoking weed outside it stinks all the time . Loud music at 6 am in the parking lot…. Terrible will never go back .
Stephane
Stephane (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024 年 12 月 3 日
Terrible checking experience
ignacio
ignacio (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 11 月 30 日
smelly
property needs updating. floor coming up in bathroom.no true breakfast offered. no amenties in room like coffee pot. terrible lighting in bathroom. the one plus was a large room and the queens were comfortable enough. lots of smells due to these rooms having kitchens. very overwhelming.
LaVeeda
LaVeeda (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024 年 11 月 11 日
Sigh.. it got the job done
Once walking in , noticed how outdated it was and even though i do not wear shoes in houses or hotels . I felt dirty if i didn't. We had a kitchen stove fridge ect. In order to get cookware you needed walk to lobby to retrieve . They had no dish soap. No dishwasher tablets avaliable. In addition shower bracket was broke so the shower head/handle needed to be held at all times with barely any water pressure. One 1oz body was and a bare of soup . After cooking the first night the remaining 4 nights it always spelled like a an animal died . The fan above stove did not work .it absolutely wasnt cute. And to be bougie how do we not have a smart tv at this point . And floor was sucken in on one side of bed
S
S (4 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 10 月 25 日
Neide
Neide (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 10 月 25 日
Very good service and accessible for shopping and restaurants.
Migdalia
Migdalia (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 10 月 24 日
There was a lot of loud noise coming from the room upstairs from ours. We called the front desk to complain and was told there wasn’t any thing that could be done until after 10pm. We asked to be moved to another room and that was denied at first then when we did get moved, the room smelled like raw sewage, there were no dishes or utensils available and the breakfast was a joke! I was embarrassed, we had our grandchildren with us and it was a nightmare. Never been so happy to check out of a hotel!
Doris
Doris (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 10 月 21 日
Excelent service.
Mayra
Mayra (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 10 月 20 日
Ubicación conveniente.
WILLY
WILLY (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 13 日
Melford
Melford (7 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 10 月 11 日
Rafael
Rafael (8 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 10 月 3 日
I was nervous about the two star rating and the extremely low pricing that I got when I booked on Expedia, however this is nearly directly in front of the universal studios entrance and I actually got a suite which surprised me because I thought I have always paid more for less. I will definitely stay with this company again as my preferred lodging as it was most comfortable for are family. The staff that greeted us were very friendly and helpful. Curious as to why they have a 2 star rating, maybe the free breakfast? Isn't much but like I said cant beat the price or the size of the accomadations.