2/10 欠佳
2025 年 9 月 7 日
Bed bugs & Lack of care
I checked in and my room had bed bugs. We had just settled and felt something crawling on me. I had a large red bed bug and then the head board had several of them and little whiteish yellow looking like lice. I let the front desk know and they had not other rooms and the person at the desk could do anything for me. I was told to email the manager. I had to check out to another hotel at midnight with my family and find another hotel. I have submitted an email to the manager and no response. I have submitted a complaint to hotels.com and I have been told they can not do anything about it as they have not received a response from the vendor and can not overturn the hotel polices. I was in room 301 I would not recommend this hotel as they do not care about their guests. That room needs to be fumigated and treated. Also they are notes as two hotels The Chiefly and Madison be warned. They are still charging me for both of my nights if my reservation.
Heather
Heather (2 晚家庭旅程)
Hotels.com 真實旅客評價
