Absolutely terrible stay! We booked a family suite, for a family obviously, and they book us in between, and above and below, a bunch of team rooms. After numerous complaints about noise, and them doing nothing about it, I threatened to call the police. They finally came up and dealt with the situation at that point. Then they told us they would refund us, but since it's thru a third party we need to contact Hotels.com. When Hotels.com contacted them, they refused to honour the refund. So not only are they incompetent staff, they are also liars. We will never stay there again, and highly recommend anyone else staying there. It's not even a great property, and finding the entrance is ridiculously complicated.