For additional charge, I reserved a poolside cabana. When I checked in, they gave a pool adjacent room that was behind the restaurant. I called the front desk and she said they don’t have anymore and I could move to a different room and she will get back to me. 20 minutes later I walked down to the front desk. I told the gentleman at the front desk what had happened and he said no problem. Let me see what I can do. He gave me a poolside cabana as requested. When I got to the room, the temperature was 80° inside. The air conditioning had been running, but apparently it was not working. I talked to a maintenance man that was in the hallway. He came in and confirm that the Airconditioning was not working. I went down to the front desk again and the gentleman said I could give you a king room. IIt’s a little larger than regular king. He said it usually cost more than the poolside cabana, which I highly doubt, I had no choice to pay a premium and not get what was agreed upon. So with going to the three rooms, I just shaved an hour off of when I was supposed to be catching up with my children. Not cool in fact, he said I’m not surprised because those cabanas often have problems. I said maybe you should NOT offer them if they have problems cause it’s your reputation that you ruined.